Erik Lind
Food Service
Duluth,MN
Summary
Results-focused professional with extensive food service experience. Known for maintaining high standards and delivering exceptional customer service. Strong team player who adapts to changing needs and ensures efficient operations, with skills in food preparation, sanitation, and customer interaction.
Overview
28
28
years of professional experience
Work History
Food Service Attendant
Essentia Health-St. Mary's Medical Center
10.2023 - 02.2024
- Increased positive feedback from customers through attentive listening and prompt resolution of complaints or concerns.
- Contributed to the establishment''s positive reputation through consistent delivery of exceptional service quality.
- Complied with all federal and state regulations regarding food safety and waste disposal.
- Collaborated with team members to ensure seamless coordination between front-of-house and back-of-house operations.
- Achieved greater efficiency in task completion by working closely with coworkers to streamline workflows.
- Maintained a clean and sanitary dining environment for patrons, ensuring adherence to health and safety standards.
- Enhanced customer satisfaction by providing efficient and friendly food service in a timely manner.
- Provided knowledgeable recommendations on menu items based on dietary restrictions or preferences, enhancing overall patron satisfaction.
- Answered guests' questions about menu items and helped make selections.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
Food Service Worker
Essentia Health
11.2016 - 06.2023
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Developed and maintained positive relationships with customers to enhance service.
- Learned other teammates' work tasks to train as backup.
Food Service Worker
Kelly Services
06.2016 - 11.2016
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Learned other teammates' work tasks to train as backup.
- Set up and broke down food service lines quickly to maintain service flow.
Customer Service Associate
Walgreens
06.2014 - 12.2014
- Cashiering, customer service, product stocking and Photo/Film processing
Cashier
Super One
02.2013 - 07.2014
- Cashiering and customer service
Backroom Team member
Target
11.2012 - 01.2013
- Pulling and stocking of merchandise according to sales
- Seasonal position
Cashier
Holiday Station
03.2012 - 10.2012
- Cashiering, stocking merchandise, customer service
Bagger
Super One Foods
11.2009 - 07.2011
- Bagging groceries, restocking unpurchased items
- Helping customers with groceries, or finding items
Target
07.2007 - 10.2009
- Moving and stocking freight
- Using pallet jacks, and carts
- Stocking freight on shelves using location codes
- Use of electronic PDA for location of product
- Working fast and efficiently in a team environment
Customer Service Technician
Merrill Corporation
10.2005 - 08.2006
- Helped Real Estate customers with questions and problems pertaining to web-based marketing program
- Helped walk customers through ordering process
- Fixed problems with accounts, and billing
Little Dukes East
06.2003 - 08.2006
- Part-time Convenience store Cashier
- Cashiering, and stocking grocery items
- Communicating with customers
System Configuration/Support
10.2002 - 06.2003
- Building, and support of home, and immediate family, computers
- Stay-at-home-Dad, and aggressive job hunting
Technical Support Technician
CompuCom
02.1998 - 10.2002
- Most recently performed as a field technician on various short-term support projects, involving hardware and software troubleshooting, installs of systems, and operating system upgrades
- Previously was dedicated on-site at Xcel Energy Co
- Performed mostly break-fix support and troubleshooting on a variety of desktops and laptops, running NT 4.0 and Win 2000, and HP Laser Jet printers
- Also provided some hardware and software support for their GIS mapping group
- From 02/1998-01/2001 I was working for a company called MicroAge, at this same location
- In 01/2001, Microage was acquired by CompuCom
Customer Engineer
Entex Infosystems Inc.
03.1996 - 02.1998
- Dedicated on-site technician at Blue Cross Blue Shield of MN, 2500+ users
- Performed configuration and installation of new systems, as-well-as hardware and software troubleshooting and support on a variety of systems using Win 3.1, NT 4.0 and Win 95
Education
Associates Degree - Microcomputer Support and Networking
St. Cloud Technical College
St. Cloud, MN05.1994
Bachelor’s Degree - AviationAir Traffic Control
St. Cloud State University
St. Cloud, MN05.1992
Skills
- Troubleshooting
- Repairing PCs
- Repairing Laptops
- Repair and troubleshooting of printers
- Hardware repairs
- Coordinated moves
- Minimize downtime
- Movement of equipment
- Setup of new machines
- Imaging processes
- Rollouts of NT 40
- Rollouts of Win2000
- Support and installation of Windows OS
- Learning new applications
- Support of Office 95-XP
- Support of Lotus Notes
- Support of MS Outlook
- Support of Novell Netware 312
- Training users
- Customer service
- Reliability and punctuality
- Food preparation assistance
- Cleaning and sanitation
- Patron service
- Menu selection assistance
- Customer inquiry response
- Food presentation
Skills
Skilled in troubleshooting, and repairing of PCs and Laptops from HP/Compaq, IBM, NEC, and Toshiba., Skilled in repair and troubleshooting of HP printers from the III to the 9000 series, and color printers., Consistently completed hardware repairs within SLA times for field technician calls., Successfully completed repairs on IBM servers within SLA times for high-priority customers., Coordinated moves with team members, and end-users in such a way as to minimize downtime., Successfully coordinated and performed movement of equipment for GIS training classes., Quickly and efficiently performed setup of new machines using a variety of imaging processes., Worked well with team members in rollouts of NT 4.0 and Win2000., Skilled in support and installation of Windows OS from 95 to XP., Able to quickly learn any new applications., Skilled in support of Office 95-XP, Lotus Notes, MS Outlook, Novell Netware 3.12., Effectively trained, one-to-one, a wide variety of users on new systems and printers., Patiently listened to, and calmed upset or concerned customers.
Certification
- CompTIA A+ - Computing Technology Industry Association.
- MN Driver's License
Accomplishments
- Achieved food order through effectively helping with menu choices in ordering system
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteImportant To Me
Work-life balanceHealthcare benefitsPaid sick leave401k matchTimeline
Food Service Attendant
Essentia Health-St. Mary's Medical Center
10.2023 - 02.2024
Food Service Worker
Essentia Health
11.2016 - 06.2023
Food Service Worker
Kelly Services
06.2016 - 11.2016
Customer Service Associate
Walgreens
06.2014 - 12.2014
Cashier
Super One
02.2013 - 07.2014
Backroom Team member
Target
11.2012 - 01.2013
Cashier
Holiday Station
03.2012 - 10.2012
Bagger
Super One Foods
11.2009 - 07.2011
Target
07.2007 - 10.2009
Customer Service Technician
Merrill Corporation
10.2005 - 08.2006
Little Dukes East
06.2003 - 08.2006
System Configuration/Support
10.2002 - 06.2003
Technical Support Technician
CompuCom
02.1998 - 10.2002
Customer Engineer
Entex Infosystems Inc.
03.1996 - 02.1998
Bachelor’s Degree - AviationAir Traffic Control
St. Cloud State University
Associates Degree - Microcomputer Support and Networking
St. Cloud Technical College
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