Erik Llamas
Watsonville,CA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server Barista
Gayles Bakery
07.2023 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Learned menu items thoroughly to effectively communicate offerings and answer guest questions.
- Supported team members during peak hours, enhancing overall service efficiency.
- Prepared high-quality beverages according to standardized recipes, ensuring consistency and flavor.
- Assisted in training new baristas on beverage preparation techniques and customer service standards.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Assistant Manager
Popeyes® Louisana Kitchen
01.2024 - 03.2025
- Led daily operations to ensure optimal service quality and customer satisfaction.
- Developed and implemented strategies to enhance team performance and efficiency.
- Monitored inventory levels, reducing waste through effective stock management techniques.
- Trained and mentored staff on best practices for food safety and sanitation compliance.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
Back of House Team Member
Chick Fill A
10.2022 - 07.2023
- Operated kitchen equipment efficiently to maintain food quality and safety standards.
- Collaborated with team members to streamline food preparation processes and reduce wait times.
- Trained new employees on kitchen procedures and equipment usage to enhance team performance.
- Implemented inventory tracking system to ensure timely restocking of essential ingredients.
- Monitored food safety compliance, ensuring adherence to health regulations during meal prep.
- Assisted in maintaining cleanliness and organization of kitchen workstations for optimal workflow.
- Prepared food and drinks while following safe food handling procedures.
Sales Lead Keyholder
Zumiez
04.2021 - 07.2023
- Developed promotional displays that increased product visibility and attracted customers.
- Trained and mentored team members to improve product knowledge and sales techniques.
- Led sales initiatives to enhance customer engagement and drive revenue growth.
- Opened inventory boxes and restocked shelves.
- Completed store opening and closing procedures.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Trained and mentored new employees.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Sequoia High School
Freedom, CASkills
- Guest engagement
- Suggestive selling
- Staff management
- Team motivation
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Popeyes® Louisana Kitchen
01.2024 - 03.2025
Server Barista
Gayles Bakery
07.2023 - Current
Back of House Team Member
Chick Fill A
10.2022 - 07.2023
Sales Lead Keyholder
Zumiez
04.2021 - 07.2023
High School Diploma -
Sequoia High School