ERIK LUCAS

• Manage two separate Linehaul locations encompassing 150+ domicile drivers , includes 10 Dispatchers and 4 Coordinators and 1 Admin who all reported through myself.
• Worked closely with personnel, customers, and contractors to resolve problems.
• Motivated workers to exceptional performance through implementation of new strategies.
• Educated & managed all DOT required compliance items for drivers annually and weekly for all HOS rules in conjunction with Safety department and Audit departments.
• Worked Closely with Safety on Exposure Controls to reduce injuries/accidents
• Coordinated all of Ohio for Yellow for annual OTA Ohio Truck Driving event which included multiple drivers winning their classification
• Yearly recorded Top 3 finishes Quarterly within all 36 Relays related to Time in Status, Balance Control, Cost Compliance & Digital Dispatch items etc.

• Led team of 25 + supervisors engaged in delivering assistance to process customer shipments within General Warehouse of hourly union employees , Cycle time and direct management on daily basis while striving to meet weekly, monthly and ultimately Quarter goals.
• In last 4 years have hit at least 2 of t3 Quarter goals
• Resolved conflicts and negotiated agreements with union and hold labor hearings between parties in order to reach solutions to disagreements and clarify misunderstandings or change behavior related attendance ETC Led Safety meetings and assisted in DEMO's requiring close cooperation among members for employee led results which develop solutions to meet broad array of items we encounter everyday related to Safety
• Monitored multiple systems to keep track of all company performance metrics
• Evaluated department conditions and operations to determine strengths and areas for improvement.
• Planned and prepared work schedules for 25 employees to assign employees to specific duties.
• Controlled spending on overhead and equipment by devising and executing cost-management procedures.

• Protected company reputation and built relationships with sales team and high profile customer accounts base by working relentlessly to resolve problems and improve customer satisfaction by putting customer first while keeping companies goals in mind
• Improved tracking of company leading DC City operations D.A
• D and Spread results
• Supported Service commitments while meeting BPH operational improvements in all but 2 months while COM
• Developed systems and procedures to improve operational quality and team efficiency.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

• Led dock iterations team in the Dock and PD operations requiring close cooperation among members to share information and develop results to meet the IB & OB customer needs
• Completed opening of 218 Cleveland Relay operation while doing change of operations with corporate properties department, which including building improvements working with contractors and own employees Resolved conflicts and negotiated agreements between Local 407 in order to reach win-win solutions to disagreements and clarify misunderstandings
• Scheduled daily service center employees and monitored performances.
• Trained new staff members on company policies and center expectations.

• Oversaw and managed 3 EOL operations in Youngstown OH, Mansfield OH & Lima OH while also assisting in dispatcher at all 3 when covering vacations.
• Scheduled daily service center employees and monitored performances.
• Trained new staff members on company policies and center expectations.
• Learned to work with Relay operations to plan OB while also working to pull in our IB, which that time we had Velocity operation which had just kicked off
• Achieved exceptional results as in 1.5 years all 3 locations made their Top 3 company results every Quarter

• Traveled District Area, MI, OH, PA, NY , WV to assist District Manager on KPI's
• Updated reports, managed accounts, and generated reports for company database while also conducting internal audits
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Supervised customer service employees and Inside Sales while assessing performances to determine training needs and define accurate plans for decreasing process lags.

Worked 12 hour shifts coordinating over road driver movement for a 5 state region

Handling Daily driver Pick up and Deliver coordination for 40-50 drivers in Akron/Cleveland area

Managed union warehouse forklift workers sorting and loading customer shipments while meeting a production standard