Erik Maciel
Downey,California
Summary
Dedicated professional with a strong focus on customer satisfaction, relationship building, and attention to detail. Proven ability to enhance customer loyalty through effective communication and timely service.
Overview
6
6
years of professional experience
Work History
Loss Prevention
Ross Dress for Less
11.2025 - Current
- Implemented loss prevention strategies to reduce shrinkage and protect store assets.
- Implemented loss prevention measures to minimize shrinkage and maintain accurate inventory records.
- Collaborated with store management to develop efficient loss prevention policies and procedures.
- Implemented loss prevention measures to reduce shrinkage rates within the stock section.
Delivery Driver
Walmart Spark Driver
08.2025 - 11.2025
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Salesperson
AT&T
07.2025 - 08.2025
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Implemented effective sales strategies to maximize revenue generation.
- Negotiated prices, terms of sales and service agreements.
Loss Prevention
Ross Dress for Less
03.2024 - 07.2025
Delivery Driver
Uber Eats
01.2024 - 03.2024
- Delivered orders promptly, ensuring customer satisfaction and adherence to service standards.
- Managed multiple deliveries concurrently, maintaining quality and accuracy of orders.
- Communicated effectively with customers regarding order status and delivery timelines.
Cashier/Server/Backbar
Golden Corral Buffet and Grill
07.2022 - 12.2023
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in maintaining cleanliness and organization of checkout areas to enhance customer experience.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Trained new cashiers on register operations and customer service protocols to improve team performance.
Retail Sales Associate
Ross Dress for Less
07.2020 - 07.2022
- Assisted customers in locating merchandise and provided product information.
- Processed sales transactions accurately and efficiently using point-of-sale systems.
- Maintained organized sales floor by restocking shelves and arranging displays.
- Collaborated with team members to achieve daily sales goals and enhance customer experiences.
- Monitored inventory levels, reporting discrepancies to management for timely replenishment.
Education
No Degree - Psychology
Long Beach City College
Long Beach, CAHigh School Diploma -
Middle College High
Los Angeles, CA06-2021
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Customer relationship building
- Loss prevention goals monitoring
- Loss prevention awareness
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Loss Prevention
Ross Dress for Less
11.2025 - Current
Delivery Driver
Walmart Spark Driver
08.2025 - 11.2025
Salesperson
AT&T
07.2025 - 08.2025
Loss Prevention
Ross Dress for Less
03.2024 - 07.2025
Delivery Driver
Uber Eats
01.2024 - 03.2024
Cashier/Server/Backbar
Golden Corral Buffet and Grill
07.2022 - 12.2023
Retail Sales Associate
Ross Dress for Less
07.2020 - 07.2022
No Degree - Psychology
Long Beach City College
High School Diploma -
Middle College High