Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erik Maese

Las Cruces,NM

Summary

Dynamic leader with a proven track record across various industries, adept in strategic planning and operational excellence. Spearheaded revenue growth and fostered strong employee relations, enhancing organizational performance. Skilled in business development and financial management, achieving significant advancements in revenue and efficiency.

Overview

16
16
years of professional experience
1
1
Certification

Work History

President and CEO

Borderland Arts Foundation
02.2022 - Current
  • Enhance company performance by implementing strategic plans and overseeing daily operations.
  • Drive revenue growth by expanding event and product offerings and identifying new market opportunities.
  • Establish a culture of accountability by setting clear expectations and holding individuals responsible for results.
  • Monitor financial performance and implement measures to enforce compliance with budgetary standards.
  • Streamline organizational processes by evaluating current systems and implementing improvements.
  • Support project management team for optimal performance.
  • Serve as a liaison between the arts organization and its board of directors by providing regular updates on operations, financials, programs, successes, and challenges faced by the organization.
  • Enhance arts program visibility by implementing strategic marketing initiatives and community outreach efforts.
  • Develop comprehensive strategies regarding fundraising campaigns which significantly increased donor engagement levels.
  • Manage budgets and finances for various arts programs, ensuring responsible allocation of resources and financial stability.
  • Build strong relationships within industry networks enabling greater collaboration opportunities among similar institutions.
  • Streamline administrative processes for increased efficiency and improved service to artists, staff, and patrons.
  • Recruit train, and supervise a team of volunteers to assist with various aspects of arts administration tasks and event coordination.

Client Relationship Manager

HUB International Insurance Services
02.2020 - Current
  • Collaborate with underwriters to negotiate favorable terms for clients, ensuring competitive pricing and comprehensive coverage
  • Conduct risk assessments to identify potential liabilities and recommend appropriate coverage levels based on clients'' unique situations.
  • Participate in ongoing professional development, staying current with insurance best practices and emerging industry trends.
  • Facilitate smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
  • Improve customer satisfaction rates by providing tailored solutions to meet individual client needs.
  • Coordinate closely with sales teams to support the pursuit of new business opportunities within existing accounts.
  • Implement strategies for client retention, resulting in increased repeat business and referrals.
  • Provide expert guidance on industry trends, helping clients make informed decisions about their investments in our products or services.
  • Conduct quarterly business reviews with clients to assess performance, identify opportunities, and set goals for future growth.
  • Conduct training and mentored team members to promote productivity and commitment to friendly service.
  • Maintain thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
  • Educate clients on various insurance products, enabling informed decisions regarding their coverage options.
  • Develop strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
  • Generate referral business from satisfied customers who shared positive experiences with friends and colleagues.
  • Direct a 25-person team of customer service personnel while helping front-line team members work effectively with over [Number] daily customers.

Agency Business Consultant

Farmers Insurance Agency
12.2016 - 02.2020
  • Developed business strategies for 34 existing agencies and on-boarding 27 agency owners by conducting comprehensive market research and competitor analysis.
  • Performed as a consultant for 61 agencies throughout Northern New Mexico in the areas of marketing, logistics, and training.
  • Delivered successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion.
  • Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
  • Led process improvement initiatives that resulted in streamlined workflows and increased overall efficiency within the organization.
  • Led restructuring of individual agency processes, resulting in improved performance.
  • Evaluated existing business models, identifying areas of improvement to increase revenue generation potential.
  • Streamlined operational processes with the integration of innovative technologies, reducing overall costs.
  • Collaborated with cross-functional teams to ensure seamless execution of complex projects while meeting all stakeholders'' expectations.
  • Created financial models to forecast business growth opportunities for clients.

Regional Sales Manager

CarMax
11.2012 - 12.2016
  • Expanded market share within the region by identifying growth opportunities for 17 locations and collaborated with cross-functional teams to drive results.
  • Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
  • Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
  • Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
  • Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
  • Generated detailed sales reports and forecasts to analyze performance and track progress.
  • Exceeded quarterly sales targets consistently by leveraging extensive product knowledge and effective selling techniques.
  • Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
  • Implemented innovative sales strategies that successfully penetrated new markets, boosting regional brand recognition.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Regional Visual Merchandising Manager

Gap Inc
11.2008 - 11.2012
  • Leveraged customer insights to inform decision-making around product placement and promotion strategies, increasing the overall appeal of retail spaces.
  • Conducted competitor analyses to identify key trends and opportunities for differentiation within the market landscape for 27 locations.
  • Collaborated with cross-functional teams to plan and execute successful store openings, renovations, and expansions within the region.
  • Enhanced store aesthetics through regular design updates, driving foot traffic and boosting revenue.
  • Collaborated with store managers to optimize product presentation and inventory management, resulting in increased customer satisfaction.
  • Evaluated the success of visual merchandising efforts by conducting regular store visits and providing constructive feedback to staff members.

Education

BBA - Finance

New Mexico State University
Las Cruces, NM
05.2012

High School Diploma -

Mayfield High School
Las Cruces, NM
05.2008

Skills

    • Leadership Team Building
    • Organizational Leadership
    • Strategic Planning
    • Operational Excellence
    • Employee Relations
    • Business Development
      • Sales and Marketing
      • Budget Management
      • Process Improvement
      • Business Planning
      • Revenue Generation
      • Financial Management

Certification

  • New Mexico Property and Casualty License
  • Associate in Personal Insurance, The Institutes - 2024
  • Associate in Risk Management, The Institutes - 2024
  • CPCU, The Institutes - 2024

Timeline

President and CEO

Borderland Arts Foundation
02.2022 - Current

Client Relationship Manager

HUB International Insurance Services
02.2020 - Current

Agency Business Consultant

Farmers Insurance Agency
12.2016 - 02.2020

Regional Sales Manager

CarMax
11.2012 - 12.2016

Regional Visual Merchandising Manager

Gap Inc
11.2008 - 11.2012

BBA - Finance

New Mexico State University

High School Diploma -

Mayfield High School

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