Erik Maramba
FAIRFAX,VA
Overview
9
9
years of professional experience
Work History
Sr. Systems Support Engineer
SAIC
District of Columbia
11.2019 - Current
- Streamlined processes for diagnosing and fixing hardware, software, and network problems, resulting in quicker resolution times.
- Offered technical guidance and advised users of alternative approaches when troubleshooting.
- Configured security settings and granted system access to groups and individuals.
- Acted as a liaison between users and vendors during software upgrades or installations to ensure minimal disruptions to daily business operations.
- Effectively communicated with other system engineering personnel and senior executives on joint projects.
- Maintained computer systems, installed and upgraded new systems.
- Increased system stability with thorough testing and validation of new software releases before deployment to production environments.
Desktop Support Engineer
Serco-NA, Inc
Herndon, VA
05.2019 - 07.2019
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
- Patched software and installed new versions to eliminate security problems and protect data.
Software Asset Management Assistant Lead
ManTech
District of Columbia
05.2018 - 09.2018
- Mentored junior team members, fostering professional growth and skill development.
- Increased efficiency by optimizing internal processes and implementing time-saving tools and technologies.
- Assisted in the development of strategic plans, contributing to long-term company success.
- Participated in training programs to continuously expand knowledge base and stay current on industry trends and best practices.
- Streamlined communication between departments for improved project coordination and completion.
- Enhanced team productivity by implementing efficient workflow processes and task delegation.
- Managed daily operations, ensuring smooth workflows and timely task completion.
- Organized and directed daily production, balanced local resources to achieve safe completion of batches and recommended improvements to production.
- Ensured compliance with company policies, procedures, and regulatory requirements through diligent oversight of day-to-day operations.
- Maintained confidentiality of company information.
- Managed variety of timelines and multiple projects.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
IT Coordinator II
Modi’s / Artech Information Systems
District of Columbia
04.2015 - 08.2017
- Collaborated with vendors to negotiate contracts, resulting in significant cost savings without compromising quality or service levels.
- Reduced downtime with proactive IT support and rapid issue resolution.
- Provided exceptional end-user support, resolving technical issues quickly to minimize disruptions.
- Optimized network performance through continuous monitoring, troubleshooting, and upgrades as needed.
- Maintained up-to-date inventory of hardware and software assets, optimizing resource allocation and cost control.
- Streamlined IT processes for enhanced productivity through regular system audits and maintenance.
- Evaluated emerging technologies for potential implementation in order to maintain a competitive edge in the market.
- Improved system efficiency by implementing and maintaining hardware and software solutions.
- Established effective communication channels between IT department and other business units for optimal collaboration on projects and initiatives.
- Mentored junior team members, fostering professional growth and development within the IT department.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Education
Associates Of Arts - Management Information Systems
Liberty University
Lynchburg, VA05.2019
Skills
- Data Backup and Recovery
- System Troubleshooting
- Hardware Installation
- Incident Management
- Remote support tools
- Software configuration
- IT security protocols
- Network Administration
- Mobile Device Management
- Operating Systems Expertise
- Troubleshooting skills
- Network Troubleshooting
- Remote Support
- Hardware troubleshooting
- Security Protocols
- Application support
- Application installations
- Project Management
- User Support
- System Configuration
- Backup and recovery
- Customer Education
- Technical Support
- Hardware support
- Technical Documentation
- Technical Analysis
- System Administration
- Hardware and software installation
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Team building
- Task Prioritization
- Self Motivation
- Professionalism
Affiliations
National Society of Collegiate Scholars 2019
Languages
Filipino
Elementary
Timeline
Sr. Systems Support Engineer
SAIC
11.2019 - Current
Desktop Support Engineer
Serco-NA, Inc
05.2019 - 07.2019
Software Asset Management Assistant Lead
ManTech
05.2018 - 09.2018
IT Coordinator II
Modi’s / Artech Information Systems
04.2015 - 08.2017
Associates Of Arts - Management Information Systems
Liberty University