Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Erik Maramba

FAIRFAX,VA

Overview

9
9
years of professional experience

Work History

Sr. Systems Support Engineer

SAIC
11.2019 - Current
  • Streamlined processes for diagnosing and fixing hardware, software, and network problems, resulting in quicker resolution times.
  • Offered technical guidance and advised users of alternative approaches when troubleshooting.
  • Configured security settings and granted system access to groups and individuals.
  • Acted as a liaison between users and vendors during software upgrades or installations to ensure minimal disruptions to daily business operations.
  • Effectively communicated with other system engineering personnel and senior executives on joint projects.
  • Maintained computer systems, installed and upgraded new systems.
  • Increased system stability with thorough testing and validation of new software releases before deployment to production environments.

Desktop Support Engineer

Serco-NA, Inc
05.2019 - 07.2019
  • Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
  • Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
  • Patched software and installed new versions to eliminate security problems and protect data.

Software Asset Management Assistant Lead

ManTech
05.2018 - 09.2018
  • Mentored junior team members, fostering professional growth and skill development.
  • Increased efficiency by optimizing internal processes and implementing time-saving tools and technologies.
  • Assisted in the development of strategic plans, contributing to long-term company success.
  • Participated in training programs to continuously expand knowledge base and stay current on industry trends and best practices.
  • Streamlined communication between departments for improved project coordination and completion.
  • Enhanced team productivity by implementing efficient workflow processes and task delegation.
  • Managed daily operations, ensuring smooth workflows and timely task completion.
  • Organized and directed daily production, balanced local resources to achieve safe completion of batches and recommended improvements to production.
  • Ensured compliance with company policies, procedures, and regulatory requirements through diligent oversight of day-to-day operations.
  • Maintained confidentiality of company information.
  • Managed variety of timelines and multiple projects.
  • Collected, arranged, and input information into database system.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Generated reports detailing findings and recommendations.

IT Coordinator II

Modi’s / Artech Information Systems
04.2015 - 08.2017
  • Collaborated with vendors to negotiate contracts, resulting in significant cost savings without compromising quality or service levels.
  • Reduced downtime with proactive IT support and rapid issue resolution.
  • Provided exceptional end-user support, resolving technical issues quickly to minimize disruptions.
  • Optimized network performance through continuous monitoring, troubleshooting, and upgrades as needed.
  • Maintained up-to-date inventory of hardware and software assets, optimizing resource allocation and cost control.
  • Streamlined IT processes for enhanced productivity through regular system audits and maintenance.
  • Evaluated emerging technologies for potential implementation in order to maintain a competitive edge in the market.
  • Improved system efficiency by implementing and maintaining hardware and software solutions.
  • Established effective communication channels between IT department and other business units for optimal collaboration on projects and initiatives.
  • Mentored junior team members, fostering professional growth and development within the IT department.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.

Education

Associates Of Arts - Management Information Systems

Liberty University
Lynchburg, VA
05.2019

Skills

  • Data Backup and Recovery
  • System Troubleshooting
  • Hardware Installation
  • Incident Management
  • Remote support tools
  • Software configuration
  • IT security protocols
  • Network Administration
  • Mobile Device Management
  • Operating Systems Expertise
  • Troubleshooting skills
  • Network Troubleshooting
  • Remote Support
  • Hardware troubleshooting
  • Security Protocols
  • Application support
  • Application installations
  • Project Management
  • User Support
  • System Configuration
  • Backup and recovery
  • Customer Education
  • Technical Support
  • Hardware support
  • Technical Documentation
  • Technical Analysis
  • System Administration
  • Hardware and software installation
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Team Collaboration
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Decision-Making
  • Relationship Building
  • Team building
  • Task Prioritization
  • Self Motivation
  • Professionalism

Affiliations

National Society of Collegiate Scholars 2019

Languages

Filipino
Elementary

Timeline

Sr. Systems Support Engineer

SAIC
11.2019 - Current

Desktop Support Engineer

Serco-NA, Inc
05.2019 - 07.2019

Software Asset Management Assistant Lead

ManTech
05.2018 - 09.2018

IT Coordinator II

Modi’s / Artech Information Systems
04.2015 - 08.2017

Associates Of Arts - Management Information Systems

Liberty University
Erik Maramba