Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Websites
Mission and Goals
Certification
References
Timeline
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Erik Marmet

Glenmont,OH

Summary

Customer-focused professional with expertise in understanding human behavior to provide tailored service. Proficient in communication and relationship-building, consistently meeting and exceeding client expectations. Strong advocate for teamwork and collaboration, fostering a collective approach to success. Committed to utilizing empathy and interpersonal skills to enhance customer experiences.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Go Kart Attendant

Mohican Adventures Canoe Livery & Fun Center
Loudonville, Ohio
05.2020 - Current
  • Adhered strictly to company policies regarding safety protocols; reported any violations immediately to management staff.
  • Provided exceptional customer service by addressing complaints in a timely manner and resolving issues quickly and effectively.
  • Inspected and maintained go-karts, ensured safety equipment was in working order, and performed minor repairs as needed.
  • Performed routine maintenance on vehicles such as changing oil filters, checking tire pressure levels, replacing spark plugs.

Garage Assistant

Ohio University Transportation and Parking Service
Athens, Ohio
09.2022 - 05.2025
  • Checked fluid levels, replaced filters and performed other preventive maintenance tasks.
  • Maintained a clean work area and ensured that tools were properly stored after use.
  • Demonstrated knowledge of common car parts such as spark plugs, air filters, alternators.
  • Examined vehicles to determine extent of damage or malfunctions.

Social Media Manager

Ohio University Transportation and Parking Service
Athens, Ohio
12.2023 - 05.2024
  • Managed the daily operations of all assigned social media accounts.
  • Monitored customer comments on various social media channels and responded in a timely manner.
  • Maintained an up-to-date knowledge of emerging technologies related to social media marketing.
  • Developed and implemented a comprehensive social media strategy to increase brand awareness and engagement.

Radio Jockey

WKLM
Millersburg, Ohio
10.2019 - 05.2020
  • Ensured that all broadcast regulations were complied with.
  • Responded promptly to inquiries from listeners via phone or email.
  • Edited audio recordings using digital software tools.
  • Developed and produced radio programming content for a variety of audiences.

Customer Service Representative

'Tis The Season Christmas Shoppe
Berlin, Ohio
10.2018 - 07.2019
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided accurate information about products and services to customers.

Education

Bachelor of Arts - Communication Studies

Ohio University
Athens, OH
12-2025

High School Diploma -

West Holmes High School
Millersburg, OH
05-2021

Skills

  • Social media management
  • Content creation
  • Customer engagement
  • Brand awareness
  • Communication skills
  • Problem solving
  • Cleanliness and organization
  • Community engagement
  • Public relations
  • Customer focused

Affiliations

  • Professional Disc Golfer
  • Music Producer
  • Avid Volunteer

Accomplishments

  • Louis Armstrong Jazz Award (2021)
  • National School Choral Award (2021)
  • Ohio University Disc Golf Club President (2022-2025)
  • Ohio University Disc Golf Team Coach and Captain (2023-2025)

Languages

English
Native/ Bilingual
Spanish
Limited

Mission and Goals

Dedicated to thriving while uplifting the communities that provided foundational support. Committed to giving back through service, meaningful connection, and a sustained focus on positive impact. Leverages skills and values instilled by those communities to support, empower, and grow alongside individuals and organizations in need.

Certification

  • CPR Certified (2021, 2023, 2025)

References

References available upon request.

Timeline

Social Media Manager

Ohio University Transportation and Parking Service
12.2023 - 05.2024

Garage Assistant

Ohio University Transportation and Parking Service
09.2022 - 05.2025

Go Kart Attendant

Mohican Adventures Canoe Livery & Fun Center
05.2020 - Current

Radio Jockey

WKLM
10.2019 - 05.2020

Customer Service Representative

'Tis The Season Christmas Shoppe
10.2018 - 07.2019

Bachelor of Arts - Communication Studies

Ohio University

High School Diploma -

West Holmes High School

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