Erik Martin
Rialto,CA
Summary
installation technician providing first-rate customer service by maintaining and building professional relationships with other technicians and customers. Adept at performing and assisting with installation procedures, planning and scheduling. Skilled at modifying existing systems. or diagnosing issues with the system. Very quick learner. experienced in running wires and taking apart/adding components as needed. experienced in working in residential and commerical buildings. Also experienced in selling/recommending products to customers. at 19 years old i am the youngest in my team but my age doesn't stop me from being one of the better technicians in my team, because i am a hardworker that takes pride in my work.
when I was 14 years old I built a electric dirtbike with no prior experience in anything electrical. i learned everything i needed on the spot. i learned how batterys/Bms/Controllers/motors work. I even made brackets to mount these components onto my dirtbike.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Installation Technician
Vivint Home Security and Automation
Rialto, CA
05.2024 - Current
- Installed new equipment according to manufacturer specifications and customer requirements.
- Performed troubleshooting of hardware, software, and network systems.
- Configured system settings for optimal performance and usability.
- Provided technical support for customers onsite or remotely via telephone or email.
- Maintained accurate documentation of installation activities.
- Inspected existing systems to ensure compliance with safety regulations and customer requirements.
- Repaired malfunctioning components in existing systems as needed.
- Assisted other technicians with complex installations when necessary.
- Resolved customer complaints related to installation issues in a timely manner.
- Verified that all parts were present before beginning the installation process.
- Trained end-users on how to operate their newly installed systems properly.
- Ensured that all cables were securely connected and labeled correctly during the installation process.
- Provided feedback to supervisors regarding any potential problems encountered during installations or repairs.
- Updated system software as needed to ensure proper operation of the system.
- Performed job tasks while complying with company's safety procedures and guidelines.
- Maintained clean tools, test equipment and work vehicles.
- Provided key information to customers, educating on equipment, products, and services.
- Repaired equipment with new parts and replaced inoperable items.
- Dispatched to various sites to perform maintenance on failed equipment.
- Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
- Maintained detailed installation records and documentation for future reference and compliance.
- Troubleshot and resolved technical issues, minimizing downtime and maintaining high customer satisfaction.
- Conducted quality assurance tests post-installation to guarantee functionality and performance standards.
Overnight Stocker
Walmart
Fontana, CA
01.2024 - 05.2024
- Received and stocked merchandise in a timely manner.
- Organized shelves, racks and bins to ensure product availability.
- Operated forklift and pallet jacks to unload trucks and move products throughout the store.
- Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
- Helped unpack shipments, check contents against invoices, sort boxes into stacks for stocking purposes.
- Built displays for special promotions, sales events and seasonal items as directed by supervisor.
- Conducted price changes as needed, following established procedures.
- Checked expiration dates on all food items to ensure quality control standards were met.
- Restocked shelves according to plan-o-grams set up by management team.
- Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
Education
High School Diploma -
Eisenhower High School
Rialto, CA05-2023
Skills
- Diagnostic abilities
- Installation planning
- Telecommunications
- Installation tools
- Assembly and installation
- Basic Carpentry
- Problem Analysis
- Electrical Troubleshooting
- Cable Management
- Maintenance and repair
- Customer Service
- Emergency Response
- Power Tools Operation
- Troubleshooting
- System Configuration
- Equipment Installation
- Worksite safety
- Quality Assurance
- Work Inspection
- Troubleshooting skills
- Diagnostic Testing
- Software configuration
Affiliations
- I Enjoy driving my Tesla Model 3
- I Enjoy dirtbiking
- enjoy tinkering and learning new things
Languages
English
Professional
Spanish
Limited
Accomplishments
- Built a fully electric dirt bike at 14 years of age with no prior electrical knowledge
Certification
- forklift certified
- pallet jack certified
- walkie stacker certified
- Driver license
- alarm company license
Timeline
Installation Technician
Vivint Home Security and Automation
05.2024 - Current
Overnight Stocker
Walmart
01.2024 - 05.2024
High School Diploma -
Eisenhower High School
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