Erika Martinez
El Monte,CA
Summary
Dynamic leader with a proven track record at Cheef Holdings, enhancing team productivity and streamlining processes. Expert in data entry and problem-solving, I excel in fast-paced environments, ensuring top-notch customer service and operational efficiency. Skilled in fostering team collaboration and driving projects to completion with exceptional organizational and communication abilities.
Overview
6
6
years of professional experience
Work History
Supervisor
Cheef Holdings
09.2021 - 06.2023
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Collected, arranged, and input information into database system.
- Observed packing operations to verify conformance to specifications.
Secretary
Quality Drive Systems
02.2017 - 08.2021
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Education
Gabrielino High School
San Gabriel, CA06.2012
Skills
Schedule development
Process Improvement
Data Entry
Keyboarding skills
Problem-solving abilities
Multitasking Abilities
[Software] experience
Organizational Skills
Excellent Communication
Adaptability
Record preparation
Customer Service
Timeline
Supervisor
Cheef Holdings
09.2021 - 06.2023
Secretary
Quality Drive Systems
02.2017 - 08.2021
Gabrielino High School
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