Erik Mathy

As Bike Matrix's first employee hire, my responsibilities include overseeing the expansion of key parts of the system's functionality and infrastructure, including:

• Collaborating with business stakeholders to understand their requirements, and then researching and developing solutions accordingly.
• Developing data pipelines to automate and streamline the process of collecting, cleaning, and transforming data from external partners.
• Developing internal tools to facilitate highly complex data analysis, manipulation, and other cross-team technical tasks.
• Monitored the performance of existing systems to identify and implement areas for improvement.

At Techsoup Global I worked on a variety of projects. The largest aspect was the design and implementation of a county-wide emergency bed/shelter inventory system for San Diego County. This system will be utilized by outreach workers in the field to procure emergency shelter for members of the unsheltered population, using live inventory from a wide range of partner shelters.

• Oversaw all aspects of the design and implementation of a county-wide emergency bed/shelter inventory system for San Diego County.
• Researched, tested, and made decisions on technical systems and direction for the project.
• Created and implemented user roles and stories based on research and direct interactions with outreach workers and partner shelter staff.
• Created and maintained timelines and work tickets.
• I was a main point of contact for San Diego County staff.
• For a separate project involving distributed web technologies, I wrote multiple in-depth technical briefs and white papers about the use of distributed web technology in the non-profit space.

In this role, I worked with the largest and most complex customers in every aspect of their post-sales customer journey. This included initial integration, conducting technical discovery processes, providing guidance for the expansion of the business, helping to build and present customer presentations, and solving deep technical challenges involving a wide variety of business models, fraud vectors, and machine learning applications.

• I also took client feedback to identify new product features or existing product issues, and collaborated with the Product and Engineering teams to get them added to the roadmap, and seen through to resolution.
• I also acted as the customer-facing representative in efforts to develop new technologies, approaches to address long-term technical platform challenges, additions to existing products, and new products.
• Other responsibilities included being part of the emergency on-call rotation, writing external customer-facing incident postmortems, writing internal documentation, creating technical processes, building internal tools for Solutions and Support Engineers, and providing mentorship to junior members of both teams.

As a Senior Enterprise Onboarding Manager, I acted as a single point of contact for new enterprise clients, aiding developers and stakeholders through the process of going live on Pantheon.

• Insured onboarding is completed, utilizing and managing internal resources.
• Built and improved the onboarding process, with emphasis on providing the most value for time spent, reducing subsequent tickets, and removing roadblocks that block the launch.
• Executed launch check tasks (load tests, site checks, etc.).
• Worked with Support and Engineering to resolve platform issues impeding customer success.
• Helped create scalable documentation and learning resources for self-serve and enterprise clients.
• I represented Pantheon at local and national events, including giving in-depth, narrative product demonstrations at conferences, as well as doing public presentations and leading talks on technical subjects.
• Built and maintains an enterprise-scale load testing framework used by the rest of the Enterprise Onboarding staff for client load tests.

I was one of two Senior Drupal Developers at Techsoup Global, an internationally renown technology non-profit, and the manager of the Content Systems Team. My responsibilities included:

• Leading a team of three developers, two of whom were in-house and one contractor, and a single QA engineer.
• Interfacing with product owners, project managers, designers, and quality assurance staff.
• Making all final technical decisions on the Drupal implementations for community outreach and marketing websites, including netsquared.org, oneroof.com, ngosource.org, and techsoupglobal.org.
• Giving input on development processes and tools, including, but not limited to, workflow tools, GIT repository setup, and LAMP configurations.

I was the sole Technical Project Manager for a 30+ person engineering department. My responsibilities included:

• Partnering with the project sponsor to define project objectives, scope, schedule, and budget.
• Establishing the project charter and plan, including metrics.
• Leading and directing project teams to meet project objectives.
• Reviewing, evaluating, formulating, and executing project plans and schedules.
• Allocating staff and budget resources to meet changing corporate needs.
• Identifying and negotiating schedules, milestones, and resources required to meet project objectives, and modifying schedules as required.