Erik McBride
Rochester,NY
Summary
Results-oriented professional with experience in landscaping and customer service. Strong communication and time management skills contribute to efficient operations and positive team dynamics, ensuring high-quality outcomes and client satisfaction.
Knowledgeable worker with solid background in customer service and problem resolution. Proven ability to handle high call volumes efficiently while maintaining friendly demeanor. Demonstrated expertise in effective communication and conflict resolution.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
7
7
years of professional experience
Work History
Landscape Worker
Cedar Creek Lawn Care
Rochester, NY
12.2025 - Current
- Operated snow shoveling equipment to clear residential and commercial properties efficiently.
- Assisted in maintaining tools and equipment, ensuring readiness for daily operations.
- Operated landscaping equipment, including mowers and trimmers, ensuring efficient and effective lawn care.
- Collaborated with team members to execute landscape designs according to client specifications.
- Monitored site conditions and adjusted activities based on weather or seasonal changes for optimal results.
Crew Member
Wendy's Fast Food
Rochester, NY
02.2025 - 09.2025
- Delivered high-quality customer service in fast-paced environment.
- Operated kitchen equipment to prepare food items efficiently.
- Maintained cleanliness and organization of dining and kitchen areas.
- Assisted team members with training on food safety practices.
Temp Worker
Express Employment
Rochester, NY
08.2023 - 04.2024
- Operated machinery and equipment to maintain efficient workflow in various assignments.
- Assisted in training new hires on safety procedures and operational protocols.
- Implemented process improvements to enhance productivity across multiple job sites.
- Collaborated with team members to ensure timely completion of project tasks.
- Maintained accurate documentation of daily activities and inventory levels.
- Developed strong relationships with clients through consistent communication and service delivery.
- Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
- Learned semi-skilled and advanced work by shadowing experienced workers.
Factory Production Worker
Warehouse (Alcoholic Beverages)
Rochester, NY
05.2023 - 10.2023
- Operated machinery for bottling and packaging alcoholic beverages efficiently.
- Monitored production lines to ensure quality standards and adherence to safety protocols.
- Collaborated with team members to streamline workflow and reduce downtime in operations.
- Conducted routine maintenance on equipment to prevent breakdowns and maintain productivity.
- Unloaded and loaded items from conveyors, machines, and conveyances.
Call Center Representative
Call Vista
Rochester, NY
05.2022 - 01.2023
- Managed high volume inbound calls, ensuring customer inquiries were addressed promptly and accurately.
- Utilized CRM software to document customer interactions and track resolutions effectively.
- Resolved customer complaints by identifying issues and providing appropriate solutions in a timely manner.
- Collaborated with team members to enhance service delivery and improve overall customer satisfaction rates.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Feeder Operator
Mercury Print Productions Inc.
Rochester, NY
01.2021 - 02.2022
- Operated high-speed feeding equipment to ensure consistent paper flow during production runs.
- Monitored machine performance and conducted routine maintenance to minimize downtime.
- Adjusted feeding mechanisms for varying paper types, ensuring optimal print quality.
- Implemented process improvements that increased workflow efficiency and reduced material waste.
- Maintained a clean and organized work area, promoting safety and compliance with regulations.
- Maintained high standards of safety in the workplace by following company guidelines and conducting regular inspections.
- Collaborated with team members to improve overall productivity and keep projects on schedule.
Crew Member/Drive-Thru Cashier
McDonald's
Rochester, NY
03.2020 - 12.2020
- Delivered exceptional customer service by efficiently handling orders and addressing inquiries.
- Operated kitchen equipment and adhered to food safety standards to ensure quality.
- Collaborated with team members to maintain cleanliness and organization in work areas.
- Processed customer orders efficiently in fast-paced drive-thru environment.
- Operated cash register accurately, ensuring correct transactions and change delivery.
- Followed food safety and sanitation guidelines at all times.
Maintenance Technician / Crew Member
Dave-n-Busters
Rochester, NY
11.2019 - 03.2020
- Collaborated with team members to improve equipment downtime through effective problem-solving techniques.
- Performed routine maintenance tasks to ensure safety and functionality of equipment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Assisted in training new technicians on operational procedures and safety protocols.
Cart Attendant /Grocery Stocker
Price-Rite
Rochester, NY
04.2019 - 08.2019
- Collected shopping carts from parking lot and returned to designated areas for customer convenience.
- Assisted customers with locating carts and provided support in navigating store layout.
- Stocked shelves efficiently to ensure optimal product availability and presentation.
- Monitored product expiration dates and rotated stock to minimize waste.
- Assisted in maintaining cleanliness and organization of storage areas and sales floor.
- Implemented best practices for safe lifting and handling of merchandise during stocking tasks.
Education
High School Diploma -
NorthEast College Prep.
Rochester, NYSkills
- Seasonal maintenance
- Heavy equipment operation
- Irrigation systems
- Tool maintenance
- Chemical handling
- Snow removal
- Time management
- Heavy lifting
- Cleaning and sanitizing
- Workplace safety
- Physical stamina
- Cleaning procedures
- Equipment maintenance
- Preventive Maintenance
- Excellent communication
- Customer service
- Problem-solving
- Teamwork and collaboration
- Customer support
- Call center customer service
- Verbal and written communication
- Money handling
- Team leadership
- Customer relations
- Team motivation
- Staff training and development
- Task delegation
- Goal setting
- Workplace cleanliness
- Manufacturing
- Packaging operations
- Assembly line work
- Operating machinery
- Safety compliance
- Endurance and resilience
- Materials management
Timeline
Landscape Worker
Cedar Creek Lawn Care
12.2025 - Current
Crew Member
Wendy's Fast Food
02.2025 - 09.2025
Temp Worker
Express Employment
08.2023 - 04.2024
Factory Production Worker
Warehouse (Alcoholic Beverages)
05.2023 - 10.2023
Call Center Representative
Call Vista
05.2022 - 01.2023
Feeder Operator
Mercury Print Productions Inc.
01.2021 - 02.2022
Crew Member/Drive-Thru Cashier
McDonald's
03.2020 - 12.2020
Maintenance Technician / Crew Member
Dave-n-Busters
11.2019 - 03.2020
Cart Attendant /Grocery Stocker
Price-Rite
04.2019 - 08.2019
High School Diploma -
NorthEast College Prep.