ERIK MEGGS-RUCKES

Work History

Delivery Manager

Prim Design Co.

07.2023 - Current

Trained over 30 drivers, helpers and support workers in techniques for maximizing efficiency.
Supported customers via telephone and at sites to handle escalations and product concerns.
Planned delivery routes according to traffic, weather and types of delivery.
Fielded customer questions and complaints and rectified issues.
Supervised delivery staff and general productivity.
Created and enforced detailed organization processes to increase quality and service standards.
Oversaw warehouse staff and maintained efficiency in fast-paced environment.

Construction Equipment Dispatcher and Driver

Otto Trucking, Inc

02.2023 - 06.2023

Scheduling deliveries and pickups with drivers and customers
Calculating load capabilities and setting schedules for drivers ensuring customer needs met
Communicate with customers for smooth job completion and correcting any issues that may arise
Conduct regular driver meetings to build cohesiveness and job satisfaction
Verifying driver paperwork to ensure safety procedures adhered to and all load accounted for
Directed dispatching, routing, and tracking of 100+ fleet vehicles.
Followed all relevant traffic laws and safety regulations.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Maintained professional and friendly demeanor during deliveries to uphold company reputation.

Commercial Truck Driver

Mr. G's Logistics

10.2021 - 02.2023

Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Operated with safety and skill to avoid accidents and delays.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Maintained daily, legible DOT log book and submitted corresponding documents.
Dropped and hooked trailers and changed configuration of equipment.
Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
Obtained necessary permits and licenses to operate various commercial vehicles legally.
Driven over 100,000 miles over the road with no accidents

Operations Manager/Customer Service Manager

Mr. G's Logistics

11.2020 - 02.2023

In charge of route planning and driver management and tracking using TMS software
Experienced in reviewing driver logs to ensure all DOT regulations and laws abided by, and ensure all vehicle maintenance log kept up to date according to DOT regulations
Overseeing organizational processes and add improvements, assisting human resources team in recruiting and hiring process, implementing policies and strategies to improve productivity and efficiency levels and building enjoyable company culture
Supervising, controlling and directing personnel and activities of organization
Adopting operational plans, carrying out performance evaluations, and supervising all daily activities, to keep business productive, efficient and organized at all times.
Led hiring, on-boarding and training of new hires to fulfill business requirements.
Developed and maintained relationships with external vendors and suppliers.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Grew company to gross over $600,000 in one year

Reserve Military Police Officer/Team Leader

Unites States Navy Reserves

02.2019 - 11.2022

Implemented established protocols, upholding all safety standards through project completion
Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
Provided emergency response security, eliminating hazards, and potential dangers.
Executed search and seizure operations in strict accordance with applicable laws and regulations.
Utilized surveillance equipment to monitor security of personnel and property.
Directed logistical training procedures in accordance with military regulations
Oversaw team of up to 19 Military Police Officers and managed administrative duties, including scheduling and performance evaluations.

Customer Service Representative

Santander

01.2021 - 08.2021

Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Set clear mission and deploy strategies focused towards that mission
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analyze statistics and compile accurate reports
Recruit, mentor and develop customer service agents and nurture an environment where can excel through encouragement and empowerment
Keep ahead of industry's developments and apply best practices to areas of improvement
Control resources and utilized assets to achieve qualitative and quantitative targets
Maintain orderly workflow according to priorities

Security Operations Manager

Covey Security

09.2020 - 02.2021

Responsible for maintaining safety and security of organization, inspecting facility's condition, performance of operational tools and equipment, and compliance of work stream processes to safety regulations and protocols of company
Develop and implement security policies, protocols and procedures
Control budgets for security operations and monitor expenses
Recruit, train and supervise security officers and guards
Attend meetings with other managers to determine operational needs
Plan and coordinate security operations for specific events
Coordinate staff when responding to emergencies and alarms
Review reports on incidents and breaches
Investigate and resolve issues
Create reports for management on security status
Analyze data to form proposals for improvements (e.g
Implementation of new technology).
Submitted documentation for weekly payroll, managed schedules, and enforced policies
Completed vulnerability scans to identify at-risk systems and remediate issues
Supervised team of 8-10 security personnel during shift

Armed Security Officer

Ground Zero Security

12.2019 - 08.2020

Worked independently and collaboratively to resolve urgent issues
Remained calm, assertive and mindful to think critically and problem solve during stressful situations
Responded quickly to emergency situations to assess and deflect issues
Communicated with security team and supervisors using two-way radios, mobile phones and other technological devices.
Underwent and maintained firearms certification in compliance with state laws and organizational standards.
Performed hourly patrols of building areas, parking lots and facility grounds.
Responded quickly to incidents and assessed active situations for security concerns.
Controlled access to property to secure facility and grounds from unauthorized entry.

Military Police Officer- Dispatcher

United States Navy

02.2015 - 12.2019

Answered average of 100 calls, emails and radio communications per day, addressing officer inquiries, solving problems and providing critical information
Led shift briefings to inform officers of important considerations such as individuals of note in area or reported terrorist activity local to area
Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
Documented and organized security information accurately and efficiently.
Participated in continuous firearms proficiency, defensive driving and arrest technique training.
Conducted searches of individuals, vehicles and premises.
Monitored crowded public areas and events to mitigate risk and promote safety.
Trained other officers in firearms and self-defense tactics.
Closely monitored dispatch board to triage and prioritize over 100 daily calls
Supervised team of 11 security personnel during shift
Maintained updated and detailed records of calls in physical and electronic database.

Armed Patrol Officer

Barbier Security Group

02.2019 - 11.2019

Talked regularly with citizens to establish rapport and become familiar presence in area
Delivered accurate verbal and written reports to company personnel
Monitored crowded public areas and events to mitigate risk and promote safety
Conveyed important information at start of each shift such as areas of focus and persons of interest in local areas
Guided officers through difficult situations, backing up teams onsite and advising on strategic decisions
Responded to public inquiries and complaints
Addressed client inquiries and updated database information.
Led teams by example, consistently demonstrating correct behaviors and enforcing policies and procedures.
Responded to emergency calls to provide assistance to citizens in need.
Recorded facts to prepare reports documenting incidents and activities.

Summary

Overview

Work History

Delivery Manager

Construction Equipment Dispatcher and Driver

Commercial Truck Driver

Operations Manager/Customer Service Manager

Reserve Military Police Officer/Team Leader

Customer Service Representative

Security Operations Manager

Armed Security Officer

Military Police Officer- Dispatcher

Armed Patrol Officer

Education

Associate in Science (AS) in Criminal Justice - Criminal Justice

California POST Certification - Police Academy

Master At Arms Certification - Police Science

Skills

Websites

Certification

Personal Information

Timeline

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