Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Erik Miller

Orlando

Summary

Dynamic and energetic professional with a proven track record at Universal Orlando Resort. Recognized as Team Member of the Month in April 2025 for reliability and excellence. Highly organized merchandise stocker and team trainer, ensuring all protocols are consistently upheld through regular refreshers and hands-on guidance. Known for exceptional attention to detail, maintaining efficient stock areas, and delivering outstanding customer service—highlighted by positive guest feedback in 2024.

Overview

6
6
years of professional experience

Work History

Merchandise Stocker / Associate

Universal Orlando Resorts
04.2022 - Current
  • Answers customer questions regarding store merchandise, directions throughout the park, and allergy concerns with regards to our candy store.
  • Assists customers with returns, refunds and resolving transaction issues.
  • Ensures accurate expiration dates, ensured that all regulations was upheld, and brought proper communication to my management team for all things regarding food.
  • Processes Shipments daily and ensured they were organized into the stockrooms. Ensured that all new product was put out onto the floor.
  • Ensures all transfers, damages, and audits were keyed properly into our JDA system to ensure accurate numbers on hand.
  • Trains new Team Members hired into Minion Land and ensures all Team Members are kept up to date with procedures with refreshers.
  • Helped with the opening of Minion Land in 2023.
  • Earned Team Member of the Month in my Venue for April, 2025.

Sales Ambassador

SeaWorld Parks & Resorts
06.2021 - 05.2022
  • Maintained clean, organized and professional work environment around the POS and ensured the Sales Floor was kept up and organized.
  • Helped customers complete purchases, locate items, and to encourage donations to the SeaWorld rescue fund.
  • Trained new employees on the POS system and showed them the rules and regulations at SeaWorld Orlando.
  • Stocked, tagged and displayed merchandise as required.

Instructor

Mathnasium
04.2019 - 11.2019
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Went over what the student achieved and the areas of needed improvement with their parents after each session.
  • Applied various teaching aids to minimize learning gaps and instruct and motivate students.
  • Increased student participation via engaging lectures and assignments.
  • Earned Instructor of the Month in October, 2019

Education

Bachelor of Arts - Human Resource Management

The University of West Florida
Pensacola, FL
01-2026

Associate of Arts -

Valencia College
Orlando, FL
05-2022

High School Diploma -

Circle Christian School
Orlando
05-2020

Skills

  • Stock organization
  • Committed to continuous learning
  • Point of sale systems
  • Cash management
  • Efficient FIFO stocking
  • Inventory management
  • Friendly and personable
  • Energetic and outgoing
  • Customer assistance
  • Flexible schedule
  • Workplace organization

Accomplishments

  • Instructor of the Month in 2019
  • Graduated in Honors at Valencia College
  • Received a 90% Shopper evaluation.
  • Guest positive received in 2024.
  • Team Member of the Month in April, 2025.

Timeline

Merchandise Stocker / Associate

Universal Orlando Resorts
04.2022 - Current

Sales Ambassador

SeaWorld Parks & Resorts
06.2021 - 05.2022

Instructor

Mathnasium
04.2019 - 11.2019

Bachelor of Arts - Human Resource Management

The University of West Florida

Associate of Arts -

Valencia College

High School Diploma -

Circle Christian School

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Erik Miller