Erik Mitchell

• Handled customer returns and exchanges professionally, ensuring a positive outcome for both the customer and the business.
• Achieved consistent monthly sales goals with effective upselling of accessories, warranties, and additional services.
• Maintained a clean and organized sales floor for an inviting shopping environment, resulting in higher foot traffic and sales.
• Assisted customers in troubleshooting technical issues, fostering trust and building long-term relationships.
• Demonstrated proficient product knowledge to customers and provided detailed product information.
• Increased customer satisfaction by providing personalized product recommendations and comprehensive information on wireless plans and devices.
• Demonstrated expert knowledge of wireless products, plans, and features to effectively address customer needs.

Achieved sales targets by promoting Verizon and AT&T wireless products.