Summary
Overview
Work History
Education
Skills
Timeline
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Erik Molina

Stamford,CT

Summary

I am a dedicated customer service specialist, that has the skills to manage a high paced and highly functioning work environment. I am known to be able to handle escalated customer support matters efficiently and promptly, with a patient and charismatic attitude throughout. I am able to work independently but also value being part of a team to ultimately reach business goals and my own personal ones.

Overview

16
16
years of professional experience

Work History

Customer Service Manager

Greenwich Pharmacy
Greenwich , CT
08.2022 - Current
  • Excel in customer service.
  • Call doctors and clients to refill medications as needed.
  • Seamlessly plan customer prescription deliveries with drivers and customers alike.
  • Maintain up-to-date knowledge of company products, services, pricing structures, and promotions.
  • In charge of ordering supplies/products for the pharmacy, store.
  • Train new employees, as well as mentor them.

Call Representative

Point Pickup
Stamford, CT
11.2021 - 07.2022
  • Would sell/coordinate with drivers to offer delivery routes to Walmart, Lowe's, and Lasership.
  • Negotiated compensatory amounts with the drivers in order to assign their routes and assign deliveries.
  • 90% success rate in selling orders.
  • Was the point of communication person, and would confirm deliveries, routes, etc.
  • Aptly handled conflict resolution with employers/managers of stores to efficiently resolve any issues.
  • Created a photography system to provide proof of delivery by the drivers.

Manager

Alex Molina
Stamford, CT
10.2018 - 11.2021
  • Provided top-notch flooring services to CT, NY, and NJ.
  • Managed a team of three at the company, created team schedules, and assigned projects.
  • Was the contact person for customers to fully explain the project, address any questions, and coordinate deadlines.
  • Was responsible for ordering job materials.

Customer Service Representative

Gary Stone
Stamford, CT
02.2012 - 09.2017
  • Negotiated contracts ranging between $400 and 50,000 dollars.
  • Coordinated customer schedules by regularly monitoring environmental abatement in their homes and assisting customers with questions and concerns.
  • In charge of translating between Spanish and English, with technicians.
  • Regularly updated company files using Excel.
  • Coordinated estimate schedules for the general manager and president of the company.
  • Worked closely with the owner of the company to either manage his schedule, order office supplies and proof read documents.
  • Regularly researched the latest in environmental protocols involving asbestos, lead, and mold.

Shift Manager

McDonald's
Stamford, CT
05.2008 - 04.2012
  • Flawlessly handled customers' detailed orders in a very high-paced environment.
  • Skilled with Point of Sale software, either through the drive-thru or in the store.
  • Readily able to assist customers with different beverage and food options.
  • Assisted in new employee training.
  • Strictly adhered to safety and sanitation protocols.

Education

High School Diploma -

Stamford High School
06-2008

Skills

  • Bilingual- in English and Spanish
  • Proficient in time management
  • Complaint resolution
  • Handyman skills
  • Managerial skills
  • Strong communication and customer service skills
  • Detail oriented with problem solving abilities
  • Training and mentoring abilities

Timeline

Customer Service Manager

Greenwich Pharmacy
08.2022 - Current

Call Representative

Point Pickup
11.2021 - 07.2022

Manager

Alex Molina
10.2018 - 11.2021

Customer Service Representative

Gary Stone
02.2012 - 09.2017

Shift Manager

McDonald's
05.2008 - 04.2012

High School Diploma -

Stamford High School

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