Erik Mondragon Rubio
Denver,Co
Summary
Detail-oriented team player with strong organizational skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Transportation Supervisor
Dream books
02.2024 - 07.2024
- Managerial with day-to-day driving responsibilities, communication with vendors and customers, building routes and schedules, collecting material from partners and vendors and other locations in the Denver metro area, material handling and inventory control, and safely operating material handling equipment. Occasional forklift driving
- Ensured proper documentation was completed accurately for all transportation operations, including driver logs, vehicle inspection reports, and accident/incident reports.
- Managed a team of drivers, providing training, guidance, and performance evaluations to maintain a high level of professionalism.
- Scheduled repair and preventive maintenance of vehicles and other equipment.
- Improved transportation efficiency by optimizing routes and implementing time-saving strategies.
- Planned and established transportation routes, work schedules and operator assignments.
- Demonstrated tasks to new hires and assigned to experienced workers for further training.
- Coordinated schedules and routes for drivers to ensure timely deliveries and customer satisfaction.
Framer/Laborer
JLC Construction
12.2022 - 02.2024
- Read prints and setup steel framing to Specs on prints and setup drywall to specs on prints also.
- Enhanced overall project efficiency by accurately measuring and cutting materials for framing projects.
- Maintained a clean work environment by organizing materials and removing debris at the end of each day.
- Demonstrated versatility in framing skills by adapting to various project requirements, including residential homes, commercial buildings, and custom projects.
- Followed safety protocols when using nail guns, saws, and grinders.
- Reduced material waste by optimizing usage of lumber, drywall, and metal studs in various framing projects.
- Installed insulation, trim and other finishing touches.
Customer Service Representative
Confie Insurance
12.2022 - 06.2023
- Provide customer service to policyholders and promote a trustworthy company image and its processes while assisting customers located in the US
- Provide information to customers about their insurance policies
- Assist customers with insurance policy information by understanding and interpreting the available information
- Transfer customer calls to the insurance company when specific information is not available in the various information sources
- Process monthly payments from customers/policyholders, and take payments from customers based on insurance company guidelines and state regulations where the policy is located
- Update customer profiles with the correct information for the database and on the insurance company website
- Process changes in policies/endorsements
- Assist customers looking for changes in their policies, and apply changes requested by customers based on insurance company guidelines and state regulations where the policy is located
- Explain to customers the necessary documentation needed to make changes to their policies, and inform customers about changes in the insurance premium
- Reinstate canceled policies based on insurance company guidelines and state regulations where the policy is located
- In cases of expired policies, transfer customer calls to the sales department for a new quote.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Supervisor
North American Conveyor
06.2002 - 11.2010
- Assemble complex conveyor machines by reading detailed blueprints or schematics that instruct how to put together the conveyor, then use power or hand tools to cut, shim, and make other modifications to fit pieces together and align correctly
- Once the components are correctly aligned, connect them together with screws and bolts
- Enhance productivity, knowledgeable in both assembly line and final assembly line where electronics and electrical equipment are used
- Was exposed to the shipping and receiving department and became knowledgeable in all areas of that division
- Cincinnati Press Brake bends sheet metal into various shapes by applying force through a punch and die, bending metal at specific angles to create parts with precise dimensions and geometries
- Program Strippit turret punching press machine with different punch dies and run the machine
- Also worked on programming and running Strippit 30-30 and Strippit FC100 CNC turret punch press and ran Strippit Helios Laser 1996, 2200 watts.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Shipping and Receiving Manager
North American Conveyor
06.2002 - 11.2010
- Oversee the company’s distribution, ensuring warehouses are stocked and invoices are signed and filed
- Operate equipment used to load and unload merchandise from trucks
- Bargain in the best interest of the company with manufacturing vendors who supply us with merchandise and services
- I have a strong understanding of how their products should be stored, handled, packaged, and shipped
- Responsible for the upkeep of the warehouse
- Hire and train the scheduled staff to do hands-on work
- Make recommendations to management on new products to buy or ways to curtail spending on distribution.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
Assembly Supervisor
North American Conveyor
06.2002 - 11.2010
- Supervised and coordinated the work of employees working on assembly lines, led and directed the work of others, prepared work schedules and oversaw the work product
- Familiar with a variety of the field’s concepts, practices, and procedures
- Ensured production schedules were attained daily while meeting safety, cost, and quality objectives
- This involved improving operations efficiency, reducing costs, and identifying unfavorable trends and taking corrective action
- Relied on experience and judgment to plan and accomplish goals.
- Checked production goods and reported deficiencies.
Education
Degree -
Gladstone High School
Azusa, CA06.1996
Skills
- Forklift Certified
- Analytical
- Highly Organized
- Motivated
- Detail-Oriented
- Team Player/Leader
- Outstanding Interpersonal Skills
- Leadership
- Customer Service
- Communication Skills
- Organizational Skills
- Driving
- Storage
- Microsoft Office
- Excel
- Word
- Maintenance
- Administrative Experience
- Power tools
- Hand tools
- Receiving Processes
- Warehouse Operations
- Order Fulfillment
- Forklift Operations
References
Available upon Request
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Transportation Supervisor
Dream books
02.2024 - 07.2024
Customer Service Representative
Confie Insurance
12.2022 - 06.2023
Framer/Laborer
JLC Construction
12.2022 - 02.2024
Shipping and Receiving Manager
North American Conveyor
06.2002 - 11.2010
Assembly Supervisor
North American Conveyor
06.2002 - 11.2010
Supervisor
North American Conveyor
06.2002 - 11.2010
Degree -
Gladstone High School
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