Erik Moore
Memphis,Tn
Summary
Experienced with financial analysis, investment strategies, and market trends. Utilizes strong negotiation skills and deep market insights to facilitate successful transactions. Track record of maintaining client satisfaction through effective communication and strategic planning.
Professional with strong expertise in client relations, negotiation, and market analysis. Adept at fostering team collaboration and consistently achieving high-impact results. Highly adaptable, with skills in financial planning, risk management, and regulatory compliance. Known for reliability and flexibility in dynamic environments.
Overview
26
26
years of professional experience
Work History
Broker
Braden,Braden and Braden Commercial Real Estate 3355
01.2020 - Current
- Offer professional real estate services to the public
- Prospect in all areas of commercial real estate by cold calling and use of social media to reach potential clients.
- Conducted market analysis to identify emerging trends and investment opportunities.
- Negotiated commercial real estate transactions, ensuring favorable terms for clients.
- Developed client relationships through effective communication and tailored solutions.
- Mentored junior brokers, enhancing team performance and service delivery.
- Implemented strategic marketing initiatives to promote property listings effectively.
- Analyzed financial reports to assess property values and investment viability.
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Negotiated favorable terms for clients during transactions, maximizing their profits in both buying and selling scenarios.
Contact Center Sales Rep
Regions Bank 7130 Goodlett Farms
10.2014 - 01.2020
- Answer inbound calls and exceed customer expectations
- By providing superior service and profiling accounts to discover additional client needs and match a product with that need.
- Cultivated strong relationships with clients to enhance customer satisfaction and retention.
- Delivered tailored financial solutions to meet individual client needs and goals.
- Collaborated with team members to develop strategies for increasing sales effectiveness.
- Trained new hires on product knowledge and sales techniques to ensure high performance.
- Analyzed market trends to identify opportunities for business growth and development.
- Mentored junior sales staff, fostering a culture of continuous improvement and achievement.
- Implemented best practices in sales processes, improving overall operational efficiency.
- Led initiatives to streamline communication between departments, enhancing service delivery speed.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Implemented CRM tools to track customer interactions and sales progress.
Consumer Sales Representative
ServiceMaster 6399
01.2006 - 06.2017
- Answer inbound calls and make outbound calls to potential customers in the need of a home warranty
- Discover the wants and needs of the homeowner and match a warranty that would fit the budget and the needs.
- Built strong customer relationships to enhance service satisfaction and retention.
- Educated clients on service offerings, driving informed decision-making and increased engagement.
- Mentored new hires on company policies, products, and best practices, contributing to their successful integration into the team.
- Led initiatives to optimize follow-up procedures, resulting in higher conversion rates and customer loyalty.
- Developed tailored solutions for clients based on individual needs, enhancing overall sales performance.
- Resolved customer inquiries promptly, ensuring positive experiences and immediate support.
- Achieved monthly sales targets consistently by employing various strategies including cold calling and networking.
- Supported cross-functional teams in driving initiatives aimed at enhancing customer satisfaction levels across all touchpoints in the buyer journey.
- Increased sales revenue through effective upselling techniques and building strong client relationships.
- Developed rapport with customers through attentive listening skills and genuine empathy, fostering brand loyalty among consumers.
- Resolved conflicts professionally and efficiently, maintaining positive customer relationships despite challenging situations.
Producer/Owner
Moore Realty/Insurance
07.1999 - 02.2013
- Interview potential clients over the phone and in person to discover needs and try to match those needs by offering A+ rated carriers services to the public
- Offer professional real estate services to the public
- Market and promote real property on behalf of clients.
- Developed and implemented innovative marketing strategies to enhance property visibility and client engagement.
- Collaborated with cross-functional teams to streamline project workflows and improve operational efficiency.
- Mentored junior producers, fostering professional growth and enhancing team performance through knowledge sharing.
- Analyzed market trends to inform strategic decision-making and optimize property listings for competitive advantage.
- Coordinated property inspections, ensuring compliance with industry standards and regulations for quality assurance.
- Established strong relationships with clients, providing exceptional service that led to increased customer retention rates.
- Led brainstorming sessions with creative teams to develop unique story concepts that resonated with target audiences.
- Established strong relationships with clients, resulting in repeat business and increased referrals.
- Fostered relationships with key industry players, leading to collaborative opportunities and shared resources.
Education
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A+ Seveir Insurance School
Memphis, Tennesseeundefined
Success School of Real Estate, Insurance School
Memphis, TennesseeAssociate Brokers License - undefined
Success School of Real Estate
Memphis, TennesseeHigh School Diploma - undefined
Raleigh
Memphis, TennesseeSkills
- Cultural Awareness
- Excellent Communication
- Multitasking Abilities
- Dependable and Responsible
- Critical Thinking
- Good Telephone Etiquette
- Problem-Solving
- Active Listening
Timeline
Broker
Braden,Braden and Braden Commercial Real Estate 3355
01.2020 - Current
Contact Center Sales Rep
Regions Bank 7130 Goodlett Farms
10.2014 - 01.2020
Consumer Sales Representative
ServiceMaster 6399
01.2006 - 06.2017
Producer/Owner
Moore Realty/Insurance
07.1999 - 02.2013
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A+ Seveir Insurance School
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Success School of Real Estate, Insurance School
Associate Brokers License - undefined
Success School of Real Estate
High School Diploma - undefined
Raleigh