Erik Moran
Summary
Adaptable and efficient team member with a versatile background in food service and retail. Known for strong problem-solving abilities and effective time management, dedicated to improving customer engagement and operational efficiency. Skilled professional offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.
Overview
9
9
years of professional experience
2020
2020
years of post-secondary education
Work History
Food Waiter/Volunteer
Canterbury Court
Atlanta, Georgia
06.2022 - 12.2025
- Collaborated with kitchen staff to confirm order accuracy and delivery timelines.
- Provided personalized menu recommendations based on guest preferences and dietary restrictions.
- Handled guest complaints with professionalism, ensuring swift resolution to enhance satisfaction.
- Processed payments efficiently, ensuring accurate transactions and handling of cash and cards.
- Monitored dining areas for cleanliness and organization, enhancing guest experience.
- Assisted in training new staff on service protocols and customer engagement techniques.
Barista
Cafe Mangosix
Duluth, Georgia
06.2021 - 03.2023
- Engaged with customers to understand their preferences and recommend suitable drink options.
- Collaborated with team members to streamline operations during peak hours, enhancing overall efficiency.
- Processed cash and credit transactions accurately, ensuring smooth checkout experiences for customers.
- Maintained compliance with health and safety regulations through regular sanitation of work areas.
- Resolved customer complaints promptly, ensuring satisfaction and building customer loyalty.
- Conducted routine maintenance checks on equipment to ensure operational efficiency and safety.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Sales Associate/Freight Handler
Home Depot
Norcross, Georgia
03.2021 - 05.2022
- Assisted customers in locating merchandise and offered tailored product recommendations.
- Maintained organized product displays to enhance customer shopping experience.
- Collaborated with team members to achieve weekly sales goals and improve store performance.
- Resolved customer inquiries and issues promptly to ensure satisfaction.
- Conducted regular inventory checks to ensure stock availability and accuracy.
- Helped customers find specific products, answered questions, and offered product advice.
Food Deliverer
The Piedmont at Buckhead
Atlanta, Georgia
05.2020 - 03.2021
- Working in a retirement community during the pandemic was very stressful, but I adapted fairly quickly to changing protocols (PPE, testing, lockdowns).
- Coordinated with kitchen staff to confirm order accuracy prior to departure.
- Resolved customer inquiries and concerns effectively during deliveries.
- Adhered to food safety standards during transportation to ensure product integrity.
- Collaborated with dispatch to confirm delivery schedules and any changes.
- Implemented best practices for packaging to prevent food spoilage during transit.
- Ensured that all food was properly packaged prior to delivery according to health standards.
Tree Arborist
Gunnison Tree Specialist
Atlanta, Georgia
01.2017 - 06.2019
- Used specialized rigging techniques to remove large limbs without damaging property or surrounding vegetation.
- Operated a variety of power tools including chainsaws, chippers, stump grinders and pole saws safely and efficiently.
- Maintained safety of work areas by adhering to strict regulations.
- Cleared work areas of brush, stumps and other debris.
- Assisted with the pruning and removal of trees in urban areas.
- Supported tree climbers and crew leaders working on ground and aloft.
- Maintained tools and equipment, including chainsaws, chippers, and climbing gear, ensuring operational safety.
- Safely removed hazardous trees and limbs to protect properties and ensure public safety.
Education
Associate of Arts - Graphic And Digital Design
The Art Institutes, GA
Dunwoody, GASkills
- Customer complaint resolution
- Customer engagement
- Team collaboration
- Inventory management
- Time management
- Effective communication
- Employee training
- Adaptability
- Memory retention
- Product recommendation
References
Juan Flores
- IRD Server
- The Americano, InterContinental Buckhead Atlanta
- 404-277-6836
Kasha Lovato
- Supervisor
- Canterbury Court
- 404-279-2937
Languages
- English
- Spanish
Timeline
Food Waiter/Volunteer
Canterbury Court
06.2022 - 12.2025
Barista
Cafe Mangosix
06.2021 - 03.2023
Sales Associate/Freight Handler
Home Depot
03.2021 - 05.2022
Food Deliverer
The Piedmont at Buckhead
05.2020 - 03.2021
Tree Arborist
Gunnison Tree Specialist
01.2017 - 06.2019
Associate of Arts - Graphic And Digital Design
The Art Institutes, GA