Erik Mullan
Puyallup,WA
Summary
Hardworking, dependable and knowledgeable team player, successful at customer experience with a positive attitude seeks a full-time, entry level position that offers professional challenges, utilizing interpersonal and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Revenue Specialist I (Contract)
DaVita
09.2023 - 11.2023
- Identified and resolved payment issues between patients and providers
- Contacted responsible parties for past due debts
- Extended relationships with payors, peers and senior team members in a virtual working environment
- Reached out to insurance companies to verify coverage
- Balanced and reconciled accounts
- Monitored and guided revenue cycle operations
- Partnered with other team members to carry out revenue cycle procedures and addressed issues
- Respond timely and accurately to payor communications
- Maintained current patient account information at all times
- Maintained confidentiality of all company and patient information in accordance with HIPAA regulations and policies
Barista
Starbucks Coffee Company
07.2019 - 09.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Prioritized drink requests while managing interruptions.
- Recommended products based on solid understanding of individual customer needs and preferences
- Memorized recipes for all specialty coffee beverages and seasonal offerings
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
- Cleaned counters, machines, utensils and seating areas daily
Associate / Sales Leader
Pier 1 Imports
06.2018 - 08.2019
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Maintained organized, presentable merchandise to drive continuous sales
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Engaged with customers to effectively build rapport and lasting relationships
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Educated customers on promotions to enhance sales.
Education
Bachelor of Science - Business Administration - Marketing
Western Governors University
Salt Lake City, UTBachelor of Science - Psychology
Arizona State University
Tempe, AZAssociate of Arts -
Pierce College
Puyallup, WA12.2020
Rockwell Institute
Bellevue, WA04.2018
High School Diploma -
Puyallup High School
Puyallup, WA06.2017
Skills
- Customer Service
- Revenue Cycle
- Communication
- Flexible
- Leadership
- Creative
- Organized
- Empathetic
- Ordering procedures
- Friendly and outgoing
- Complaint resolution
Timeline
Revenue Specialist I (Contract)
DaVita
09.2023 - 11.2023
Barista
Starbucks Coffee Company
07.2019 - 09.2023
Associate / Sales Leader
Pier 1 Imports
06.2018 - 08.2019
Bachelor of Science - Business Administration - Marketing
Western Governors University
Bachelor of Science - Psychology
Arizona State University
Associate of Arts -
Pierce College
Rockwell Institute
High School Diploma -
Puyallup High School
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