Erik Ngutse
Brookfield,WI
Summary
Results-driven community engagement professional with robust background in fostering partnerships and enhancing public relations. Strong focus on team collaboration, adaptability, and achieving impactful outcomes. Core skills include strategic planning, stakeholder communication, and program development. Known for reliability and effectively responding to evolving needs.
Overview
13
13
years of professional experience
Work History
Director of Community Engagement
Confidential
10.2023 - Current
- Enhanced community engagement by developing and implementing strategic outreach initiatives.
- Advocated for policy changes at the municipal and national level to address pressing issues facing the communities served.
- Conducted regular stakeholder meetings to gather feedback on current initiatives success or areas needing improvement.
- Fostered strong relationships with local organizations to create collaborative partnerships for community programs.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Developed and promoted organizational goals, images and identity to media and public.
- Drastically improved national engagement rate by 13% in one year, exceeding the previous record of 8% and reaching a new high of 21%.
Operations Intern & Supervisor
Generac Power Systems
01.2024 - 07.2024
- Operations Supervisor to three team leads and forty employees
- Utilize strong organizational, communication, and leadership skills to develop and maintain a positive work environment for the team and work groups.
- Creates the basis for continuous improvement and employee empowerment by ensuring standardized work/processes are followed, countermeasures implemented, and the area is compliant with safety requirements.
- Lead all aspect related to system upgrades, including planning, testing, and execution to ensure business continuity.
- Developed and maintained system documentation, such as standard operating procedures and user manuals.
- Gain and maintain the support of stakeholders and decision-makers, through data analyzation to make recommended process/procedure changes to achieve business goals.
- Communicate desired future state to the team, and stakeholders while inspiring all involved, including those not under direct control.
- Anticipates changing priorities; helps others do same
- Execute new initiatives and projects by fulfilling individual responsibilities related to the effort and obtain valuable contributions from others.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
Quality Manager
Crisis Response Company
01.2021 - 03.2022
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Improved quality processes for increased efficiency and effectiveness.
- Wrote and implemented new rework procedures to standardize processes and streamline workflow.
- Optimized supply chain operations through close collaboration with vendors on quality assurance matters, improving supplier relationships over time.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Assistant Site Manager
Gardaworld
02.2020 - 03.2021
- Collaborated with clients to keep them informed of project status while addressing any concerns or changes they requested.
- Maintained a safe work environment by implementing strict safety protocols and conducting regular inspections.
- Assisted the Site Manager in monitoring budgetary constraints, maintaining financial accountability throughout each project phase.
- Mentored junior staff members, providing guidance on best practices for construction projects and fostering professional development within the team.
- Aided in the development of comprehensive site-specific safety plans, fostering a strong culture of safety among all team members.
Infantryman (11B)
US Army
01.2012 - 01.2020
- Managed soldiers in a high-pressure environment, prioritizing safety and fostering teamwork
- Developed and implemented SOPs to optimize operational efficiency and maintain accurate documentation
- Enhanced team effectiveness through comprehensive training programs on equipment usage and safety protocols
- Performed as fire team leader during situational training exercises and infantry dismounted battle drills.
- Served as subject matter expert on infantry tactics, weaponry, and procedures within the unit, providing guidance when needed.
- Maintained high levels of personal accountability by meeting strict standards for grooming, uniform appearance, punctuality, and conduct at all times.
Education
Master of Science - Management Information Systems
Lamar University
Beaumont, TX04-2025
MBA - Business Management
Lamar University
Beaumont, TX05-2024
Bachelor of Science - Organizational Communication
UH-Downtown
Houston, TX05-2022
Skills
- Relationship Building
- SharePoint
- ERP Systems
- SAP
- Salesforce
- Power BI
- Client Relations
- Event Management
- Partnership Development
- Reputation Management
Timeline
Operations Intern & Supervisor
Generac Power Systems
01.2024 - 07.2024
Director of Community Engagement
Confidential
10.2023 - Current
Quality Manager
Crisis Response Company
01.2021 - 03.2022
Assistant Site Manager
Gardaworld
02.2020 - 03.2021
Infantryman (11B)
US Army
01.2012 - 01.2020
Master of Science - Management Information Systems
Lamar University
MBA - Business Management
Lamar University
Bachelor of Science - Organizational Communication
UH-Downtown
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