Erik Nunez-Paulino
New York,NY
Summary
Proven to excel in fast-paced environments, I leveraged my multitasking capacity and strong communication skills at Ace Hotel New York to enhance guest satisfaction and streamline service delivery. Specializing in food safety and maintaining high standards of cleanliness, I consistently contributed to positive guest experiences, driving repeat business and maintaining operational excellence.
Overview
17
17
years of professional experience
Work History
Bakery Attendant
ACE Hotel Brooklyn
09.2021 - Current
Server Lobby Bar
Ace Hotel New York
10.2018 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Room Service Attendant
Ace Hotel New York
04.2015 - 10.2018
- Contributed towards a welcoming atmosphere by providing a warm smile and personalized greeting upon each interaction with guests.
- Delivered food, condiments, and silverware to guest rooms to fulfill guest orders.
Back Server & Barista
Crosby Streer Hotel
11.2012 - 06.2014
- Contributed to repeat business by consistently providing exceptional service, ensuring customer satisfaction and loyalty.
- Promoted positive guest experiences by anticipating their needs and swiftly addressing any issues or concerns that arose during their visit.
- Optimized workflow for servers through effective communication with kitchen staff regarding special requests or dietary restrictions from guests.
- Ensured adherence to restaurant standards by following proper food handling procedures and maintaining cleanliness at all times.
Barback Lobby Bar
Ace Hotel New York
08.2012 - 01.2013
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
Back Server
Plaza Hotel
10.2011 - 01.2012
- Optimized workflow for servers through effective communication with kitchen staff regarding special requests or dietary restrictions from guests.
- Demonstrated strong knowledge of menu items to assist guests in making informed decisions when needed.
Expediter
Turkey Farm Restaurant
10.2010 - 10.2010
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
Spa Concierge
Omni Mount Washington Resort
10.2008 - 10.2010
- Enhanced client experience by efficiently managing appointment schedules and promptly addressing inquiries.
Server
Ritz-Carlton
09.2009 - 10.2009
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Room Service Attendant
Omni Mount Washington Resort
11.2008 - 10.2009
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
Spa Attendant
Sagamore Resort
04.2008 - 10.2008
- Supported front desk operations including booking appointments, greeting guests upon arrival, processing payments accurately while maintaining confidentiality of client information.
Event Stewart
Ritz-Carlton
11.2007 - 09.2008
- Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.
Education
Bachelors In Advertising And Communications - Graphic Design & Photograpy
UNIBE
Santo Domingo DRBachelor In Fine Arts & Illustration - Ilustration
UASD
Santo Domingo, DRSkills
- Multitasking capacity
- Strong Communication Skills
- Food safety knowledge
- Sanitation and Cleanliness
Accomplishments
Three times Employee of the month.
ACE New York March 2015
ACE New York 2016
ACE Brooklyn February 2024
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
French
Limited Working
Timeline
Bakery Attendant
ACE Hotel Brooklyn
09.2021 - Current
Server Lobby Bar
Ace Hotel New York
10.2018 - 03.2020
Room Service Attendant
Ace Hotel New York
04.2015 - 10.2018
Back Server & Barista
Crosby Streer Hotel
11.2012 - 06.2014
Barback Lobby Bar
Ace Hotel New York
08.2012 - 01.2013
Back Server
Plaza Hotel
10.2011 - 01.2012
Expediter
Turkey Farm Restaurant
10.2010 - 10.2010
Server
Ritz-Carlton
09.2009 - 10.2009
Room Service Attendant
Omni Mount Washington Resort
11.2008 - 10.2009
Spa Concierge
Omni Mount Washington Resort
10.2008 - 10.2010
Spa Attendant
Sagamore Resort
04.2008 - 10.2008
Event Stewart
Ritz-Carlton
11.2007 - 09.2008
Bachelors In Advertising And Communications - Graphic Design & Photograpy
UNIBE
Bachelor In Fine Arts & Illustration - Ilustration
UASD
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