Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erik Orama

Fort Worth,TX

Summary

Dedicated professional trained in picking, packing and shipping orders. Delivers reliable service against daily targets with superior work ethic and team-oriented mindset. Successful at supporting accomplishments and maintaining safety standards. Adept at driving operational excellence and improving profits, I spearheaded warehouse optimization at Runyon's Fine Furniture, enhancing workflow by 25%. My knack for relationship building and expert problem-solving fostered seamless cross-departmental collaboration and staff training, establishing me as a reliable leader in high-stakes environments. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

9
9
years of professional experience

Work History

Warehouse Director

Runyon's Fine Furniture
Roanoke, TX
08.2024 - Current
  • Planned and implemented efficient warehousing systems for incoming and outgoing pieces.
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
  • Communicated regularly with other departments regarding supply chain activities.
  • Examined expenditures to develop plans and budgets for increasing profits or improving services.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Led warehouse layout optimization projects, improving workflow and space utilization.
  • Created and enforced policies and procedures for entire logistics team.
  • Identified opportunities to reduce cost and improve productivity.
  • Supervised activities of workers engaged in receiving, storing and shipping products or materials.
  • Oversaw inventory of incoming and outgoing materials based on physical counts, bar-code systems, and Vendor PO's.
  • Established procedures for receiving, storing, handling hazardous materials safely.
  • Planned and implemented efficient warehousing systems for incoming and outgoing goods.
  • Provided leadership during times of change or crisis situations by creating action plans that could be implemented quickly.
  • Developed policies and procedures regarding best practices for material handling methods within the warehouse facility.
  • Maintained accurate records of product information including item descriptions, quantities stored and expiration dates.
  • Established transportation cost standards and economical shipping practices.
  • Participated in meetings with customers or vendors regarding issues related to warehousing operations.
  • Maintained records pertaining to inventory, personnel, orders, supplies, or machine maintenance.

Lead Mover/Driver

Einstein Moving Company
Fort Worth, TX
05.2022 - Current
  • Drive 26 foot box truck to job site, to fuel stations, and back to the truck yard
  • Carefully wrap, move, and relocate furniture items
  • Dolly (hand-truck) boxes and furniture pieces down stairs, on to the truck, up/down ramps, off of the truck, on to elevators, and eventually into a new home/apartment/storage unit
  • Maintain professionalism while dealing with a wide variety of customers
  • Provide accurate onsite adjustments to quotes
  • Set reasonable/achievable expectations for my team and the client(s)
  • Review contract details as well as handle payment and any discounts
  • Keep the work atmosphere upbeat and lighthearted for my team
  • Formulate effective and efficient plans for how to best handle moves (small and large)
  • Relay all on-site changes and updates to upper management
  • Operate lift gate and specialty dollies for large items
  • Dismantle/Reassemble fridges, beds, furniture pieces, as well as disconnecting washers/dryers
  • Dismount TVs, wall art, and different types of shelving
  • Packed items and loaded trucks to meet tight deadlines
  • Showed up on time and ready to work for every job, minimizing team delays
  • Addressed customer questions and concerns with thorough knowledge of company policies, timelines and rates
  • Prevent injuries with safe individual lifting practices, enlisting help for team lifts

Delivery Driver

Shandy Holdings (Amazon)
Fort Worth, TX
11.2023 - 02.2025
  • Maintained efficiency by keeping warehouse and surrounding areas clean and free of debris
  • Delivered exceptional customer service by expertly handling routine deliveries and any customer concerns
  • Served customers by handling deliveries, pickups, and returns each day
  • Used handheld device to scan orders, obtain route information and navigate
  • Delivered highest level of service to satisfy and retain customers
  • Interacted with members of public politely and professionally
  • Cleaned and maintained delivery vehicle to meet professional standards
  • Lifted boxes weighing up to 50lbs repeatedly throughout shifts
  • Inspected vehicle pre- and post-trip to identify maintenance and repair needs
  • Coordinated suitable routes to meet schedule demands
  • Adhered to delivery instructions to properly collect and deliver products
  • Loaded packages safely to minimize damage or reduce injury
  • Drove safely in adherence with state and federal laws
  • Met deadlines while working autonomously in fast-paced environment
  • Alerted management to serious issues with customer deliveries, vehicle maintenance concerns and paperwork problems
  • Operated company vehicles to pick up and deliver products
  • Obeyed local traffic laws and DOT requirements
  • Developed and maintained positive customer relationships along delivery route
  • Rotated and managed inventory at customer locations following contract requirements
  • Prevented load shifting by balancing weight and securing boxes against movement
  • Maneuvered trucks into loading and unloading positions
  • Followed directions from dispatch to adjust delivery plans
  • Avoided safety issues with frequent vehicle inspections and preventive maintenance
  • Answered customer questions and helped resolve problems with deliveries
  • Reduced injury risk by following safe lifting techniques
  • Completed pre- and post-trip vehicle inspections following checklists
  • Drove light truck delivery vehicle to make local stops along pre-planned route
  • Reported delays, accidents and traffic situations to dispatch
  • Minimized delivery errors by checking contents against shipping papers

Paraprofessional

Stafford County Public Schools
Fredericksburg, VA
06.2021 - 05.2022
  • Provide support for teachers in each classroom
  • Learn and help implement IEPs for each student
  • Safely restrict students that exemplify dangerous misconduct
  • Put together fun and exciting ways for students to better digest classroom material
  • Clean up after the students
  • Proctor testing
  • Help grade assignments
  • Uphold classroom rules and deliver fair consequences
  • Organize lockers as well as school materials for students
  • Help feed students
  • Assist with dismissal (bus/car rider duty)
  • Used technology, AV equipment and communication devices in classroom
  • Helped supervising teacher manage classroom and implement lesson plans
  • Mentored struggling students, explaining class materials, and helping with specific problems
  • Boosted student learning carrying out planned lessons and activities
  • Instructed students on concepts outlined in lesson plans
  • Organized classroom materials, distributed books and made copies to support teacher
  • Guided and instructed students during emergency drills and assemblies
  • Responded to emergencies with level-headed approach to de-escalate and calm students
  • Built positive relationships with parents, administrators and teaching staff
  • Kept order during unstructured times and transitions between classes, bus lines and lunch periods

Customer Account Manager

RingLeader Inc
Fredericksburg, VA
10.2019 - 09.2020
  • Managed, reviewed, and delivered clients' advertisement projects
  • Created portfolio of client accounts and monitored ongoing activities
  • Built relationships with new clients, and maintained and nurtured business relationships with existing clients
  • Identified accounts with shrinking revenue and addressed at risk customers, reaching out to these accounts to ensure retainment
  • Maintained client budget and managed work of Account Executives performing range of administrative functions
  • Turned over account records to attorneys to help them pursue customers who failed to respond to collection processes
  • Established repayment schedules that worked with the customer's financial situation
  • Maintained current administrative records with personal and financial data for each account
  • Monitored overdue accounts to track new payments and document continued issues
  • Used persuasive communication skills to get payments from customers and bring credit accounts, claims balances and loans current
  • Collected payments, updated accounts and notified customers of additional responsibilities
  • Notified customers of payment obligations via telephone calls, professional mailings and personal visits
  • Maintained and updated files and records to support efficient organizational operations
  • Highlighted products with creative and engaging merchandise displays
  • Captured sales through effective product demonstrations and persuasive communication skills to overcome objections
  • Accomplished multiple tasks in a fast-paced environment
  • Processed credit card payments and accurately handled cash
  • Satisfied customers through efficient payment processing and delivery coordination
  • Estimated and quoted prices, credit or contract terms and delivery dates
  • Handled stressful situations professionally and multitasked with ease
  • Improved sales process by delivering feedback to management
  • Sustained revenue by bringing in new customers and continuously connecting with established accounts

Seafood Clerk

Giant Foods
Stafford, VA
02.2018 - 10.2019
  • Operated slicer to remove desired cuts from unprocessed fish for customers
  • Cut, weighed, and wrapped seafood for display and customer purchase
  • Cleaned and sanitized display cases every day for optimal safety and prevention of food-borne illnesses
  • Listened to customers to understand needs and suggest relevant products
  • Restocked cases throughout each day to keep full and attractive merchandise displays
  • Maintained correct assortment of products and optimal product quality at deli counter and on sales floor
  • Obtained certification in food safety and sanitation and consistently complied with regulations
  • Unloaded and broke down deliveries, stocked cases, and rotated cooler products

Sales Representative

Thompson Creek Window Company
Chantilly, VA
09.2015 - 12.2017
  • Identified customer needs by reviewing account information and conducting needs assessments
  • Assisted new and existing customers in add-on setups and contractor visits
  • Generated sales leads by going door to door, calling previously visited areas, leaving collateral such as fliers/handouts
  • Sold variations of house renovation products
  • Regularly exceeded monthly sales goals by 25%
  • Set company record (at the time) for most appointments set in two weeks (36 appts.)
  • Handled customer situations by making amicable decisions for customers and company
  • Cold called prospective customers
  • Solicited, coordinated, and scheduled community events
  • Processed contracting applications, verifying client information
  • Reviewed analytics from monthly email campaigns and followed up on areas of opportunity
  • Entered, updated, and maintained daily activity and prospect information
  • Developed and implemented sales strategies with customers
  • Kept records of sales-related activities for company/team reports
  • Attended and engaged prospects at networking events
  • Arranged merchandise to be visually pleasing and well organized, focusing on item accessibility and aesthetic appeal (collateral)
  • Interacted professionally with customers, informing individuals of sales promotions and driving product interest as well as opportunities to save money
  • Planned efficient sales routes to maximize the number of customers served and incoming revenue

Education

Associates of Arts & Sciences - General Studies

Germanna Community College
Fredericksburg, VA
12.2021

Skills

  • Relationship building (Client/Coworker)
  • Motivation
  • Collaboration
  • Multitasking
  • Creative/Critical thinking
  • Staff training
  • Risk management
  • Problem-solving
  • Customer service
  • Conflict Mediation
  • Time Management
  • Shipping and receiving
  • Documentation
  • Dispatch management
  • Driver monitoring
  • Reliability

Timeline

Warehouse Director

Runyon's Fine Furniture
08.2024 - Current

Delivery Driver

Shandy Holdings (Amazon)
11.2023 - 02.2025

Lead Mover/Driver

Einstein Moving Company
05.2022 - Current

Paraprofessional

Stafford County Public Schools
06.2021 - 05.2022

Customer Account Manager

RingLeader Inc
10.2019 - 09.2020

Seafood Clerk

Giant Foods
02.2018 - 10.2019

Sales Representative

Thompson Creek Window Company
09.2015 - 12.2017

Associates of Arts & Sciences - General Studies

Germanna Community College

Similar Profiles

CREATE PROFILE
Erik Orama