Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erik Ortiz Perez

Silverdale,Washington

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

2
2
years of professional experience

Work History

Barista

Target Starbucks
Riverdale, ND
08.2023 - Current
  • Recommended pastries and sandwiches to pair with customers' beverages.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Described menu items to customers and suggested products based on stated preferences.
  • Operated cash registers to process customer payments.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared and served hot or cold beverages.
  • Utilized coffee maker, espresso machine and French press to prepare coffee.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained calm demeanor during high-volume periods and special events.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.

Retail Associate

Target
Silverdale, Washington
03.2023 - Current
  • Cleaned parking lots and sidewalks by picking up litter, removing snow and treating ice and monitored outside activities to keep area safe for customers.
  • Kept entrances clean of debris or clutter, cleaned up spills throughout store, stocked shelves and cleaned restrooms and other surfaces.
  • Swept floors and removed trash from store premises on a regular basis.
  • Collected shopping carts and baskets from inside and outside store.
  • Maintained cleanliness of store premises including floors, walls, restrooms, and parking lot areas.
  • Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Utilized various software applications to access account information, process orders, generate invoices and complete other tasks related to service requests.
  • Researched customer accounts to verify accuracy of billing information and account status.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Stocking shelves with new merchandise when it arrives at the facility.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Checked personal identifications during alcohol and tobacco sales.
  • Processed customer payments quickly and returned exact change and receipts.
  • Developed key customer relationships to increase sales.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Welcomed customers, offering assistance to help find store items.

General Labor Construction Worker

Gumaro Ortiz
Silverdale, WA
08.2021 - 02.2023
  • Used trowels and floats to smooth and finish freshly poured cement or concrete.
  • Cleaned or prepared construction sites to eliminate hazards.
  • Operated equipment with strong focus on safety and ground communication.
  • Assisted with diverse construction challenges to help team and customer.
  • Followed instructions from supervisors regarding specific tasks.
  • Cleaned up construction debris and hazardous materials from work sites.
  • Used laser measuring tools to calculate lengths, widths and heights.
  • Performed demanding physical work over extended periods and modeled positive attitude.
  • Operated power tools such as saws, drills, and grinders safely.
  • Spread, leveled and smoothed concrete using rake or shovel.
  • Finished surfaces by troweling, floating and brushing following project requirements and specifications.
  • Loaded and unloaded necessary tools, materials, and machines from trucks and trailers.

Education

High School Diploma -

Central Kitsap High School
Silverdale, WA
06-2023

Skills

  • Up-Selling
  • Espresso Machine Operation
  • Ordering Procedures
  • Opening and Closing Duties
  • Food Preparation
  • Cash Handling
  • Excellent Math Skills
  • Performance Improvement
  • Fluent in Spanish
  • Team Player
  • Speedy and Efficient
  • Positive and Professional
  • Active Listener

Timeline

Barista

Target Starbucks
08.2023 - Current

Retail Associate

Target
03.2023 - Current

General Labor Construction Worker

Gumaro Ortiz
08.2021 - 02.2023

High School Diploma -

Central Kitsap High School

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Erik Ortiz Perez