Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ERIK OXOM

Houston,TX

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level health care position. Ready to help team achieve company goals.

Overview

8
8
years of professional experience
1
1
year of post-secondary education

Work History

Guest Service Representative

European Wax Center
07.2015 - 05.2017
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
  • Demonstrated thorough knowledge of all salon products and services.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Manager on Duty

Tout Suite
05.2017 - 08.2020
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Trained employees in essential job functions.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Defined clear targets and objectives and communicated to other team members.

Barista Shift Lead

Giant Leap Coffee
08.2020 - 09.2021
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
  • Created new recipes, outlined steps, and training staff on correct preparation.
  • Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Memorized ingredients and recipes for wide variety specialty drinks.

Bartender

WILD
06.2022 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Education

High School Diploma -

West Bury High School
Houston, TX
06.2015

Associate of Science - Radiology

Houston Community College
Houston, TX
06.2023 - Current

Skills

  • Teamwork and Professionalism
  • Regulator Compliance
  • Safe Food Handling Procedures
  • Energetic and Outgoing
  • Professional Service Standards
  • Hospitality and Accommodation
  • Guest Satisfaction
  • Servsafe Certified

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Associate of Science - Radiology

Houston Community College
06.2023 - Current

Bartender

WILD
06.2022 - Current

Barista Shift Lead

Giant Leap Coffee
08.2020 - 09.2021

Manager on Duty

Tout Suite
05.2017 - 08.2020

Guest Service Representative

European Wax Center
07.2015 - 05.2017

High School Diploma -

West Bury High School

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ERIK OXOM