Erik Pederson
Retail Manager
Kissimmee,FL
Summary
Versatile Assistant General Manager with 25 years of experience overseeing daily Retail operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges. High-energy Retail management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.
Overview
23
23
years of professional experience
Work History
Assistant General Manager
Wawa
10.2023 - Current
- Motivated, trained, and disciplined employees to maximize performance.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Mentored and motivated team members to achieve challenging business goals.
- Handled cash accurately and prepared deposits.
Sales Manager
New York Life Insurance Co
02.2023 - 10.2023
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Established and cultivated solid business relationships with new or existing customers.
Manager
Wal-Mart Supercenter
04.2001 - 02.2023
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Improved marketing to attract new customers and promote business.
Education
High School Diploma -
Cypress Creek High School
Orlando, FL 05.2001 -
Skills
Team Leadership Expertise
undefinedTimeline
Assistant General Manager
Wawa
10.2023 - Current
Sales Manager
New York Life Insurance Co
02.2023 - 10.2023
High School Diploma -
Cypress Creek High School
05.2001 -
Manager
Wal-Mart Supercenter
04.2001 - 02.2023
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