Microsoft Office proficient including Word, Excel, and PowerPoint
Erik Phillips
Small Business Owner
Broken Arrow,OK
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
9
9
years of professional experience
Work History
Owner/Operator
Team First Oklahoma Association
Broken Arrow, OK
03.2017 - Current
- Performed statistical analyses to gather data for operational and forecast team needs.
- Managed day-to-day business operations.
- Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
- Prepared annual budgets with controls to prevent overages.
- Maintained up-to-date administrative records to monitor operational conditions.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
Owner/Operator
The Phillips Group
Broken Arrow, OK
12.2015 - Current
- Performed statistical analyses to gather data for operational and forecast team needs.
- Managed day-to-day business operations.
- Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
- Prepared annual budgets with controls to prevent overages.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Trained and motivated employees to perform daily business functions.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Consulted with customers to assess needs and propose optimal solutions.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Optimized team hiring, training and performance.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Education
No Degree - Early Childhood Education
Grand Canyon University
Phoenix, AZ 05.2001 -
No Degree - Business Administration
Tulsa Community College
Tulsa, OK 05.2001 -
Skills
Business administration
Coaching and mentoring
Budget development
Relationship building
Operations management
Strategic planning
Salesforce CRM
Jotform proficient
Web page development and maintenance
Software
Jotform
Canva
Salesforce CRM
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Owner/Operator
Team First Oklahoma Association
03.2017 - Current
Owner/Operator
The Phillips Group
12.2015 - Current
No Degree - Early Childhood Education
Grand Canyon University
05.2001 -
No Degree - Business Administration
Tulsa Community College
05.2001 -