Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erik Pompermayer

Seattle

Summary

Driven leader, student and citizen who takes pride in working with a team to achieve a common goal. Experienced in providing customers with excellent care, and abiding by strict company standards and policy.

Overview

Work History

Phone Banking Officer

Susan Wild (D- PA 7th Dstrict) Campaign 2020, 2022
  • Assisted in a phone banking operation for Congresswoman Susan Wild in both 2020 and 2022.
  • Made over 500 phone calls to members of Pennsylvania's 7th district and personally spoke to 50-60 people on behalf of the campaign.
  • Grew my confidence in talking to strangers, especially over the phone.


Customer Service Representative

Metro Cruise Services
06.2023 - 08.2023
  • Ensured guests met all basic passport, greencard, vaccination, and other travel document requirements to prevent $10,000 fines to the company.
  • Managed guests financial accounts and monitored transaction history.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Ensured guests with mental and physical disabilities were able to quickly and safety board the ship.
  • Assisted in the both disembarkation and embarkation of up to 2,500 passengers every day.

Education

BSC - Management Information Systems

Santa Clara University
Santa Clara, CA
06.2026

Skills

  • Presentation Ability
  • Delivering Under Pressure
  • Strategic Thinking
  • Punctuality
  • Working with a Team

Timeline

Customer Service Representative

Metro Cruise Services
06.2023 - 08.2023

Phone Banking Officer

Susan Wild (D- PA 7th Dstrict) Campaign 2020, 2022

BSC - Management Information Systems

Santa Clara University

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Erik Pompermayer