ERIK RAY
Dallas,TX
Summary
Experienced manager skilled in team building, leadership, and customer relations, adept at making independent decisions and boosting company success. Dedicated to enhancing employee engagement and performance through training and morale-building. Seeking challenging full-time position to leverage interpersonal, time management, and problem-solving abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Genpact
04.2022 - Current
- Drive revenue for client by supporting scalable sales programs
- Educate clients and agencies on product adaption
- Liaison with other teams to complete work task
- Implemented and developed best practices for client interaction for sales and services
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Tracked customer service cases and updated service software with customer information.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
Janitorial Supervisor
Pure Cleaning
06.2013 - 02.2022
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Complied with accident and loss prevention programs, SOPs and health and sanitation standards to achieve high level of cleanliness and customer satisfaction.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Issued assignments to staff and inspected special requests and areas of concentration to encourage smooth flow of housekeeping operation.
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Established and enforced safety protocols and guidelines for staff.
- Prepared and presented reports of hours worked, staff assignments and tasks and duties performed to properly allocate department expenses and maintain budget.
Education
High School Diploma -
Lithonia High School
Lithonia, GA05.2015
Skills
- Effective Written and Verbal Communication
- Process Optimization
- Project Management
- Data Evaluation
- Telephone Etiquette
- Problem Resolution
- Collaborative Environments
- Claim Validity Determination
- Regulatory Compliance
- Correspondence Writing
Certification
- Texas All lInes Adjuster License
- Investment Banking course
- Financial Risk Analytics Course
- Analytics in finance Course
- Asset Management course
Timeline
Customer Service Specialist
Genpact
04.2022 - Current
Janitorial Supervisor
Pure Cleaning
06.2013 - 02.2022
High School Diploma -
Lithonia High School
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