ERIK RAYA
Bonney Lake,WA
Summary
Ambitious Senior Account Manager with a tenacity for increasing profits and maintaining client relationships through education and fantastic communication. Dedicated to innovation, forward-thinking and modern sales techniques used to cultivate a productive workspace and long-lasting client and customer relations.
Overview
8
8
years of professional experience
Work History
SENIOR ACCOUNT MANAGER
CENTIFIC
07.2023 - Current
- Manage ~$10M account from our largest enterprise customer
- Saw a 15% growth in the first 6 months of account management
- Responsible for maintaining healthy relationships with key stakeholders while providing additional engagement opportunities
- Work across multiple internal organizations to provide solutions to new and existing customers
- Lead presentations involving pricing and contract negotiations
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Leveraged industry knowledge to provide expert guidance on pricing, promotions, and product offerings for clients'' specific needs.
CLIENT SERVICES DELIVERY MANAGER
APPEN
10.2021 - 06.2023
- Oversaw multiple $5M+ programs and their overall success
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction
- Developed solutions for product teams in the AI/ML field
- Managed internal/external finances and budgets
- Vendor/crowd sourced data management
DEMAND PLANNER
APPEN
05.2021 - 10.2021
- Managed all financial dialogue between Appen and their largest enterprise customer ($100M+)
- Scoped new work and presented business proposals
- Responsible for adjusting account budgets and forecasts
- Worked with Sales and Marketing for business development opportunities
- Consistently worked on increasing account revenue while maintaining healthy GM
- Improved forecast accuracy by implementing statistical modeling techniques and incorporating market trends
CLIENT SERVICES PROGRAM MANAGER
APPEN
03.2020 - 05.2021
- Leadership role with client and team management
- Overall program revenue growth of 500% in first year
- Process design and implementation for AI/ML data collection programs
- Working remote with global teams
- Optimized resource allocation, effectively balancing priorities and managing competing demands
PROGRAM MANAGER/CLIENT RELATIONS MANAGER
Q ANALYSTS
12.2018 - 03.2020
- Onsite at Microsoft in Redmond as part of the Cognition Managed Service
- Managed a team of 30+ vendors running data collection and annotation projects
- Responsible for relationships with 15+ teams of stakeholders
- Oversaw team growth from 12 to 32 resources in first year
- Worked with resources both onsite/offsite and external suppliers to meet the needs of the business
PROGRAM MANAGER
Q ANALYSTS
10.2017 - 12.2018
- Onsite at Microsoft in Redmond as part of the Cognition Managed Service Agreement
- Managed a team of 10+ vendors consisting of Service Engineers, Automation Engineers, Synthetic Artists and Q&A Testers
- Responsible for relationships with 5+ teams of stakeholders
- Oversaw team growth from 6 to 12 resources in first year.
PROJECT MANAGER
Q ANALYSTS
09.2016 - 10.2017
- Oversaw a team that ran external data collection projects for Microsoft
- Responsible for day-to-day operations and project planning and timelines
- Project success resulted in expanding footprint with client from 3 offsite resources to 70+ onsite resources in three years
Education
INTERNATIONAL BUSINESS -
WASHINGTON STATE UNIVERSITY
05.2013
Skills
- Excellent negotiation skills
- Sales tactics
- Revenue Generation
- Database Management
- Territory Management
- Invoicing
- Strategic Planning
- Vendor Management
- Business Development
- Customer Relations
- Partnership Development
- Team leadership
- Sales forecasting
- Organizational skills
- Time management
- Effective communication
- Market research
- Account growth
- Upselling techniques
- Problem solving
References
References available upon request.
Timeline
SENIOR ACCOUNT MANAGER
CENTIFIC
07.2023 - Current
CLIENT SERVICES DELIVERY MANAGER
APPEN
10.2021 - 06.2023
DEMAND PLANNER
APPEN
05.2021 - 10.2021
CLIENT SERVICES PROGRAM MANAGER
APPEN
03.2020 - 05.2021
PROGRAM MANAGER/CLIENT RELATIONS MANAGER
Q ANALYSTS
12.2018 - 03.2020
PROGRAM MANAGER
Q ANALYSTS
10.2017 - 12.2018
PROJECT MANAGER
Q ANALYSTS
09.2016 - 10.2017
INTERNATIONAL BUSINESS -
WASHINGTON STATE UNIVERSITY
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