Erik Robinson
Apopka,FL
Summary
Personable and dedicated customer service representative with extensive experience Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Assistant Audio Engineer/Intern Supervisor
Tree Sound Studios
Norcross, Ga
01.2023 - 01.2025
- Set up and ran sessions with clientele and overseen intern operations.
- Created and maintained operational services to efficiently organize interns and foster excellence for the studio.
- Researched gear, techniques, and grants for lead engineers.
Student Tour Guide
Full Sail University
Winter Park, Fl
10.2021 - 11.2022
- Guided groups through educational tours, enhancing engagement with the college's brand.
- Developed informative presentations tailored to diverse audiences and learning styles.
Remote Customer Service Representative
Alorica
Lake Mary, Fl
07.2020 - 10.2021
- Assisted customers with inquiries and product information in a timely manner.
- Interfaced with many business softwares (teams, salesforce, excel).
- Collaborated with coworkers closely to resolve customer issues.
- Educated customers on product features, services, and promotions to enhance satisfaction.
Remote Customer Service Representative
Sykes
DeLand, Fl
10.2019 - 07.2020
- Assisted customers with inquiries and product information in a timely manner.
- Interfaced with many business softwares (teams, salesforce, excel).
- Collaborated with coworkers closely to resolve customer issues.
- Educated customers on product features, services, and promotions to enhance satisfaction.
Education
High School Diploma -
FPC High School
Winter Park01-2018
Bachelor of Science - Recording Arts
Full Sail University
Winter Park, FLSkills
- Problem-Solving
- Critical Thinking
- Computer Literacy
- Research
- De-escalation
- Risk Management
- Customer Service
Timeline
Assistant Audio Engineer/Intern Supervisor
Tree Sound Studios
01.2023 - 01.2025
Student Tour Guide
Full Sail University
10.2021 - 11.2022
Remote Customer Service Representative
Alorica
07.2020 - 10.2021
Remote Customer Service Representative
Sykes
10.2019 - 07.2020
High School Diploma -
FPC High School
Bachelor of Science - Recording Arts
Full Sail University
Similar Profiles
Leven Leven null
Studio Manager at Luxury Showroom & StudiosStudio Manager at Luxury Showroom & Studios
Michael CernigliaMichael Cerniglia
Audio Engineer at Sound on Sound StudiosAudio Engineer at Sound on Sound Studios
Brendon ExlerBrendon Exler
Assistant Manager at Super Sound StudiosAssistant Manager at Super Sound Studios
Carlos BerriosCarlos Berrios
Counter Salesperson at City Electric SupplyCounter Salesperson at City Electric Supply
Jasmin MejiaJasmin Mejia
Quality Assurance Support at Hill Dermaceuticals Inc.Quality Assurance Support at Hill Dermaceuticals Inc.