G-suite
Erik Robles
Project Manager
Chicago,United States
Summary
Resourceful Project Manager with 5+ years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads project needs of resources with global and C-level communication expertise. Monitors projects by adhering to production schedule, managing production team, identifying problems and providing targeted solutions. Knowledgeable in HR principles, Healthcare, IT and financial management.
Overview
6
6
years of professional experience
2
2
Language
Work History
Project Manager
ADP
Chicago, IL
02.2022 - Current
- Develop and initiate global projects, manage teams, and monitor performance
- Achieve project deadlines by coordinating with multiple stakeholders to manage performance at a global level.
- Lead implementation of top Fortune 500 companies multinational payroll onto ADP Celergo system.
- Outline work plans, determine resources, write timelines and generated project plans/scope.
- Monitor contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs
- Researched and resolved barriers to successful system functionality, improving support and issue resolution.
Implementation Project Manager
HHAeXchange
New York, NY
04.2019 - 11.2021
- Complete documentation needed to support testing procedures, including data capture forms,
- Developed training materials and procedures and trained users in the proper use of internal hardware or software systems
- Cultivated project timelines, documentation, processes and updates to develop and manage tactical plans
- Led custom product training and deployment to meet organizational goals
- Directed large-scale development and implementation of internal systems and homecare solutions to meet business needs and build client loyalty.
- Implemented new work procedures, KPI's and CRM tools to meet company needs.
- Managed 10+ project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
Implementation Project Manager, Training and Implementation Supervisor
Mohawk Group
New York, NY
04.2017 - 01.2019
- Developed project plans identifying key issues, approaches and performance metrics
- Conceptualized and deployed enhanced product features and optimized implementation for use in product improvement
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Lead the implementation of the first internal CRM system company wide
- Help develop the first company Knowledge Base for UX client facing
- Designed all the macros for better customer interaction
- Developed SLA
- Compiled training handbook and related course materials.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
Training Coordinator
Google
New York, NY
03.2016 - 12.2016
- Develop and implement technical project management tools such as plans, schedules and responsibility compliance matrices -Direct team activities, establishing task priorities, scheduling, and tracking work assignments, providing guidance, and ensuring the availability of resources
- Develop and implement technical project management tools such as plans, schedules, and responsibility compliance metrics - Provided assistance for delivery of training courses by scheduling virtual meeting rooms and managing team calendars
- Gathered data about course success and participant experiences to help with future course planning
- Direct team activities, establishing task priorities, scheduling, tracking work assignments, providing guidance, and ensuring the availability of resources
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
- Compiled training handbook and related course materials
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
Education
History , History and Business, Computer System Information
The City University of New York
New York, NYSkills
Training & DevelopmentOrganizational DevelopmentSoftware as a ServiceConfiguration ManagementProject ManagementSharePointCustomer RelationshipManagement (CRM)Data Analysis
Business process re-engineering
Project planning and development
Advanced problem solving
Technical Support
Software
Confluence
SAP
ADP Workforce Now
ADP Celergo
Jira
Zendesk
Microsoft Office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Project Manager
ADP
02.2022 - Current
Implementation Project Manager
HHAeXchange
04.2019 - 11.2021
Implementation Project Manager, Training and Implementation Supervisor
Mohawk Group
04.2017 - 01.2019
Training Coordinator
Google
03.2016 - 12.2016
History , History and Business, Computer System Information
The City University of New York