Summary
Overview
Work History
Education
Skills
Software
Work Availability
Timeline
OfficeManager

Erik Robles

Project Manager
Chicago,United States

Summary

Resourceful Project Manager with 5+ years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads project needs of resources with global and C-level communication expertise. Monitors projects by adhering to production schedule, managing production team, identifying problems and providing targeted solutions. Knowledgeable in HR principles, Healthcare, IT and financial management.

Overview

6
6
years of professional experience
2
2
Language

Work History

Project Manager

ADP
Chicago, IL
02.2022 - Current
  • Develop and initiate global projects, manage teams, and monitor performance
  • Achieve project deadlines by coordinating with multiple stakeholders to manage performance at a global level.
  • Lead implementation of top Fortune 500 companies multinational payroll onto ADP Celergo system.
  • Outline work plans, determine resources, write timelines and generated project plans/scope.
  • Monitor contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs
  • Researched and resolved barriers to successful system functionality, improving support and issue resolution.

Implementation Project Manager

HHAeXchange
New York, NY
04.2019 - 11.2021
  • Complete documentation needed to support testing procedures, including data capture forms,
  • Developed training materials and procedures and trained users in the proper use of internal hardware or software systems
  • Cultivated project timelines, documentation, processes and updates to develop and manage tactical plans
  • Led custom product training and deployment to meet organizational goals
  • Directed large-scale development and implementation of internal systems and homecare solutions to meet business needs and build client loyalty.
  • Implemented new work procedures, KPI's and CRM tools to meet company needs.
  • Managed 10+ project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.

Implementation Project Manager, Training and Implementation Supervisor

Mohawk Group
New York, NY
04.2017 - 01.2019
  • Developed project plans identifying key issues, approaches and performance metrics
  • Conceptualized and deployed enhanced product features and optimized implementation for use in product improvement
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Lead the implementation of the first internal CRM system company wide
  • Help develop the first company Knowledge Base for UX client facing
  • Designed all the macros for better customer interaction
  • Developed SLA
  • Compiled training handbook and related course materials.
  • Assessed skill gaps for employees and developed training courses to meet identified needs.

Training Coordinator

Google
New York, NY
03.2016 - 12.2016
  • Develop and implement technical project management tools such as plans, schedules and responsibility compliance matrices -Direct team activities, establishing task priorities, scheduling, and tracking work assignments, providing guidance, and ensuring the availability of resources
  • Develop and implement technical project management tools such as plans, schedules, and responsibility compliance metrics - Provided assistance for delivery of training courses by scheduling virtual meeting rooms and managing team calendars
  • Gathered data about course success and participant experiences to help with future course planning
  • Direct team activities, establishing task priorities, scheduling, tracking work assignments, providing guidance, and ensuring the availability of resources
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
  • Compiled training handbook and related course materials
  • Monitored training reports within learning management system for respective roles to promote initial and annual training completion.

Education

History , History and Business, Computer System Information

The City University of New York
New York, NY

Skills

Training & Developmentundefined

Software

G-suite

Confluence

SAP

ADP Workforce Now

ADP Celergo

Jira

Zendesk

Microsoft Office

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Project Manager

ADP
02.2022 - Current

Implementation Project Manager

HHAeXchange
04.2019 - 11.2021

Implementation Project Manager, Training and Implementation Supervisor

Mohawk Group
04.2017 - 01.2019

Training Coordinator

Google
03.2016 - 12.2016

History , History and Business, Computer System Information

The City University of New York

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Erik RoblesProject Manager