Erik Ruano
Saugus,CA
Summary
At Walgreens, I spearheaded pharmacy operations, enhancing efficiency and patient satisfaction through innovative inventory systems and service expansions, including immunization programs. My leadership boosted team performance and engagement, leveraging skills in pharmacy management and effective communication. Achieved notable profitability increases, underscoring my commitment to excellence and results.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
03.2003 - Current
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
- Enhanced employee engagement and performance through regular feedback sessions, performance reviews, and professional development opportunities.
- Supervised a team of pharmacists and technicians, fostering an environment of collaboration, continuous improvement, and mutual respect among team members.
- Expanded pharmacy services by overseeing the successful launch of immunization programs and medication therapy management initiatives.
- Increased customer satisfaction by enhancing communication between pharmacists, technicians, and customers.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Collaborated with store manager to maintain daily operations.
Education
Vocational - Pharmacy Technician
North West College
Glendale, CA01.2003
Skills
- Prescription Verification
- Medication Dispensing
- Pharmaceutical knowledge
- Patient Counseling
- Workflow Optimization
- Pharmacy management
- Direct Patient Care
- Training and mentoring
- Staff Management
- Insurance Billing
- Employee Management
- Drug Inventory Management
- Inventory and restocking
- Performance Metrics
- Budget Administration
- Immunizations
- Multitasking Abilities
- Excellent Communication
- Certified in CPR/AED
- Schedule Management
- Quality Control
Accomplishments
Multiple times employee of the month
Certification
PTCB Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Pharmacy Operations Manager
Walgreens
03.2003 - Current
Vocational - Pharmacy Technician
North West College
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