Erik Santiago
Fort Worth,TX
Summary
Responsive and resourceful Management knowledgeable about maintaining schedules, coordinating inventory and promoting financial sustainability. Good sales planning, service management and motivational skills. Skillfully recognize areas of weakness and implement corrective actions to maintain operations alignment with strategic goals. Focused Operations Manager successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Adept at leveraging in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion. Results-oriented Business Manager bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits. Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Manager
Prix Logistics LLC
Houston, TX
08.2023 - Current
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Supervised staff responsible for performing inventory control activities including counting, weighing, labeling, sorting, packing and unpacking goods.
- Coordinated container transfers between terminals or locations as required.
- Organized and coordinated the daily activities of terminal operations staff.
- Hired, trained and supervised terminal personnel to meet and exceed customer expectations.
- Negotiated freight rates with carriers and customers to ensure cost-effectiveness.
- Assisted in resolving customer complaints regarding delivery issues or delays.
- Served as a liaison between customers and carrier representatives for resolution of disputes.
- Estimated freight and postal rates to track shipment costs and weights.
- Processed invoice payments and recorded information in account database.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
Sales/Orders Manager
Pack'n Fresh
Grand Prairie, Texas
08.2023 - Current
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of all purchases made by the organization including invoices, contracts.
- Managed inventory levels to ensure availability of materials for production.
- Collaborated with other departments such as engineering or production teams during the development phase of new projects.
- Implemented strategies for cost reduction through improved terms of payment or better pricing structures.
- Ordered new materials to prevent shortages and approved delivery details and times.
- Coordinated with vendors for timely delivery of goods and services at competitive rates.
- Communicated regularly with customers regarding their orders and any changes in delivery schedules.
Hot Shot Driver (OTR)
SLB Transportation LLC
Fort Worth, TX
04.2023 - 08.2023
- Secured materials and equipment for transport to prevent damage to goods during transit.
- Inspected vehicles regularly for damage and wear and tear, providing reports to supervisor of findings.
- Utilized organizational and trip planning talents to map out best delivery routes.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Inspected vehicle and maintained gas, oil and water levels.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Navigated routes with relevant map programs and GPS systems.
- Transported and safely delivered items to prevent damage or loss.
Operations Manager
The Grounds Guys of Keller
Keller, TX
02.2023 - 04.2023
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Built strong operational teams to meet process and production demands.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Addressed customer concerns with suitable solutions.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Contributed to proposal and contract development, negotiations and meetings.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Performed sales consultations and educated clients on products and services.
- Created and maintained sales environment to support business objectives.
Assistant Operations/Senior Fleet Manager
Upspire
Fort Woth, TX
07.2022 - 01.2023
- Coached employees to work together to carry out daily functions and meet service objectives.
- Developed, implemented and updated departmental policies and procedures to meet business objectives and goals.
- Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
- Led daily meetings with staff members to identify areas of focus, cover policy changes and facilitate positive communication.
- Monitored new employees, evaluated training programs and reported progress to supervisors.
- Communicated clear action plans to optimize results and successfully execute operational activities.
- Developed successful resolutions for issues that arose during field operations.
- Monitored equipment operation during extraction process to detect problems.
Lead Assembly Line Operator
Pride Staff Companies
Bedford, TX
03.2022 - 07.2022
- Completed accurate assembly work by positioning and aligning components.
- Sorted and placed materials or items on racks, shelves or in bins according to predetermined sequence.
- Packaged products and double-checked package labels for accuracy.
- Packaged finished products and prepared boxes, containers and pallets for shipment to distribution centers.
- Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
- Removed physical refuse and debris and organized tools to maintain safe work environment.
Unit Supply Clerk
Texas Department Of Criminal Justice
Dallas, TX
03.2016 - 03.2022
- Coordinated supply replenishment to meet expected unit demands.
- Determined best shipping method for materials, considering shipping procedures, routes and rates.
- Coordinated with carrier representatives to arrange and issue instructions for shipping and delivery of materials.
- Maintained necessary inventory to meet shipping and receiving demands.
- Prepared shipments for postage through careful packing, sealing and labeling of materials.
- Prepared packages, calculated postage and verified details for shipments.
- Generated accurate work orders, bills of lading and shipping orders to manage accurate routing of materials.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
Delivery Driver/Forklift Operator
Stripe A Zone LLC
Grand Prairie, TX
01.2013 - 03.2016
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Maintained current forklift training and certification as required by company policies.
- Transported material to correct locations and documented inventory changes.
- Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
- Noted and recorded receipt of materials on drivers' paperwork.
- Unloaded incoming items from trucks and rail cars and transported materials to staging area.
- Documented tally sheets, slot changes and other paperwork to maintain appropriate records and reports.
- Tracked materials moved for stocking purposes and to complete logs for management.
- Reported safety and quality issues to management.
- Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.
- Performed inspections and made repairs on tractors.
- Relocated goods from dock area to appropriate storage locations.
Auxiliary Police Officer
City of Lakewood Police Department
Lakewood, OH
11.2009 - 01.2013
- Monitored and investigated suspicions persons and situations and unusual activities.
- Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.
- Investigated illegal or suspicious activities, performing direct follow-up or reporting findings to appropriate senior personnel.
- Testified in court at criminal hearings and trials as to scenes observed, evidence collected and previous incidents.
- Patrolled designated to identify criminal activities, issue citations, prevent incidents and serve warrants.
- Wrote detailed arrest and accident reports.
Gang Intelligence Officer
Cleveland Municipal School District
Cleveland, OH
11.2007 - 01.2013
- Wrote and presented briefings and reports based on intelligence findings.
- Collected information from various communications and analyzed it for meaningful information.
- Diffused active disturbances with de-escalation techniques, compassion and combat skills.
- Used body force to break through barriers and search properties in question.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Administered first aid and CPR in response to life-threatening situations.
- Documented facts and statements gathered from complainants, witnesses and accused persons.
- Secured evidence from crime scenes, bodies and secondary locations, carefully following sound evidentiary practices and chain of custody requirements.
- Bagged evidence carefully and verified submission to proper department.
- Uncovered and corrected staffing problems.
Education
Bachelor of Science - Finance & Financial Management
Cleveland State University
05.2011
High School Diploma -
Cleveland Christian Academy
05.2008
Skills
- Dependable and Responsible
- Familiarity With Electrical Systems
- Materials Requirements Determination
- Background in Shipping and Receiving
- Team Leadership and Coordination
- Product Assembly
- Customer Service Management
- Team Leadership
- Decision Making
- Employee Motivation
- Goal Setting
- Management Team Building
- Staff Development
- Staff Scheduling
- Budget Control
- Performance Assessment
- Policy Development and Enforcement
- Workflow Optimization
- Staff Training
- Profit and Revenue-Generating Strategies
- Persuasive Negotiations
- Budgeting and P&L
- Performance Evaluations
- Time Management
- Detail-Oriented
- Team Recruiting and Onboarding
- Customer Service
- Training in Hazmat Procedures
- Vehicle Inspections
- Accurate Records and Reports
- Loading and Unloading
- Safe Driving Skills
- Effective Communication Skills
- Defensive Driving Practices
- Route Planning
- Time Management Skills
- Valid Driver's License
- Experienced Manual Transmission Driver
- Clean MVR
- DOT Compliance
- Forklift Operation
- Pallet Jack and Hand Truck Operation
- Route Management
- OTR
- Dispatch Communication
- Cargo Handling
- Problem-Solving
- Vehicle Maintenance
- Expense Tracking
- Business Development
- Marketing
- Contract Management
- Operations Management
- Customer Relationship Management (CRM)
- Sales management
- Inventory Management
- Logistics Oversight
- Process Improvements
- Supply chain distribution
- Contract Negotiation
Certification
- Certified Unit Supply Clerk, Texas Department Criminal Justice - 2016
- Forklift Certified Training - 2019
- OSHA 10 Hour General Industry Certification Training - 2019
- OSHA 30 Hour General Industry Certification Training - 2019
Accomplishments
- Grew revenue by $1.2 Million in the first year by spearheading development of Litter & Landscape.
- Recognized as Employee of the Month for outstanding performance and team contributions.
- Promoted from Crew Member to Assistant Operations/Senior Fleet Manager, in less than 12-months.
- Grow the asset division and brokerage division by 21% in nine month.
Timeline
Operations Manager
Prix Logistics LLC
08.2023 - Current
Sales/Orders Manager
Pack'n Fresh
08.2023 - Current
Hot Shot Driver (OTR)
SLB Transportation LLC
04.2023 - 08.2023
Operations Manager
The Grounds Guys of Keller
02.2023 - 04.2023
Assistant Operations/Senior Fleet Manager
Upspire
07.2022 - 01.2023
Lead Assembly Line Operator
Pride Staff Companies
03.2022 - 07.2022
Unit Supply Clerk
Texas Department Of Criminal Justice
03.2016 - 03.2022
Delivery Driver/Forklift Operator
Stripe A Zone LLC
01.2013 - 03.2016
Auxiliary Police Officer
City of Lakewood Police Department
11.2009 - 01.2013
Gang Intelligence Officer
Cleveland Municipal School District
11.2007 - 01.2013
Bachelor of Science - Finance & Financial Management
Cleveland State University
High School Diploma -
Cleveland Christian Academy
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