Erik Santos Jr.
Burlington
Summary
Seasoned Director of Operations at the United States Air Force Expeditionary Center, adept in leadership and human resource management. Spearheaded process improvements, enhancing productivity and staff accountability. Excelled in team building and communication, achieving high customer satisfaction. Recognized for developing personnel and meeting strategic operational goals.
Overview
4
4
years of professional experience
Work History
A1 Director of Operations
United States Air Force Expeditionary Center
JB MDL
01.2023 - Current
- Provided leadership and guidance to subordinate managers and supervisors.
- Identified areas where process improvements could be made resulting in increased productivity.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Developed training programs for new employees as well as existing staff members.
- Created policies and procedures for improved workflow processes.
- Managed day-to-day operations of a large staff in multiple departments.
- Facilitated meetings with senior leaders to discuss progress toward objectives.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
Force Support Services Flight Commander
87th Force Support Squadron
JB MDL
01.2021 - 01.2023
- Evaluated personnel performance in order to assign duties, responsibilities, and rewards.
- Coordinated with outside agencies and organizations to ensure mission accomplishment.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Ensured compliance with applicable laws, regulations, industry standards.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
Education
MBA - Homeland Security
American Military University
Charles Town, WV01.2013
BA - Criminal Justice Administration
Park University
Parkville, MO01.2010
AAS - Human Resource Management
Community College of the Air Force
Montogomery, ALAAS - Police Sciences
Community College of the Air Force
Montogomery, ALSkills
- Leadership
- Team Leadership
- Management
- Human Resource Management
- Team Building
- Communication
- Operational Goals
- Performance Evaluation and Monitoring
Federal Experience
Served in the United States Air Force for 20 Years and held many positions which include but not limited to: Law Enforcement & Human Resource Management.
Clearance
TSCI, Still Active, 01/01/18, 12/31/24
Computer Software
- Microsoft Programs: Word, Excel, PowerPoint
- Adobe Programs
Personal Information
Citizenship: Yes, United States Citizen
Accomplishments
- Company Grade Officer for the 4th Quarter - 2024
- A1 Team of the Year Award - Air Mobility Command - 2024
Career Goals & Objectives
- Currently still active duty in the United States Air Force.
- Looking for a part time opportunity to dive back into the civilian sector and gain retail experience.
- Prefer a leadership/management position if the opportunity presents itself, but willing to learn and grow with a company; I am considerate of other positions.
- Passionate about video games and the joy it brings to customers and the community that surrounds them!
References
References available upon request.
Timeline
A1 Director of Operations
United States Air Force Expeditionary Center
01.2023 - Current
Force Support Services Flight Commander
87th Force Support Squadron
01.2021 - 01.2023
MBA - Homeland Security
American Military University
BA - Criminal Justice Administration
Park University
AAS - Human Resource Management
Community College of the Air Force
AAS - Police Sciences
Community College of the Air Force
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