Erik Scalf
Simpsonville,SC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
20
20
years of professional experience
Work History
Driver
Uber
08.2023 - Current
- Rider pick up and drop off
Podcast Producer
06.2020 - Current
- Plan, Record, Edit, and Publish podcast episodes to be released on all major video and audio platforms
Construction Manager
The Gallo Company
11.2020 - 04.2023
- Home renovations and property management
- Oversee each home renovation including the installation of drywall, ceilings, trim, electrical fixtures and wires, painting, and final punch list items
Quality Supervisor
Thyssenkrupp
04.2016 - 11.2020
- Implement inspection process and work instructions for various parts to customer specifications
- Interview and hire qualified applicants for quality inspection positions
Process Technician
D&W Finepak
02.2015 - 02.2016
- Implement new processes to meet quality standards and customer orders
- Operate plastic extrusion injection mold machines to process
Process Technician
FabriKal
02.2012 - 02.2015
- Implement new processes to meet quality standards and customer orders
- Operate plastic extrusion thermoforming machines to process
Store Manager
GameStop
11.2007 - 09.2010
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Store Manager
Gourmet Popper
08.2004 - 11.2007
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
Education
High School Diploma -
Cuyahoga Falls High School
Cuyahoga Falls, OH06-1989
Skills
- Ability to work under pressure
- Organized
- Ability to multitask
- Coordinate numerous activities and groups of people
- Highly motivated
- Ability to work with minimal supervision
- Strong team player
- Works with diverse groups of people
- General Computer Skill Level: Adept
- MS Word
- MS Excel
- MS Office
- Process Technician
- Plastic Extrusion
- Thermoforming
- Injection
- Blown Film
- Excellent People Skills
- Manage teams of 5-20
- Quality Containment
- Develop and Implement Work Instructions
- Customer service
- Critical thinking
- Data entry
- Active listening
- Customer support
- Customer satisfaction
- Call center customer service
- Written and oral communication
- Customer inquiries
- Complaint resolution
- Positive attitude
- Problem-solving
- Attention to detail
- Multitasking and organization
- Workflow management
Military Service
USMC, 1989, 1993
Timeline
Driver
Uber
08.2023 - Current
Construction Manager
The Gallo Company
11.2020 - 04.2023
Podcast Producer
06.2020 - Current
Quality Supervisor
Thyssenkrupp
04.2016 - 11.2020
Process Technician
D&W Finepak
02.2015 - 02.2016
Process Technician
FabriKal
02.2012 - 02.2015
Store Manager
GameStop
11.2007 - 09.2010
Store Manager
Gourmet Popper
08.2004 - 11.2007
High School Diploma -
Cuyahoga Falls High School
Similar Profiles
Calvenel Junior JeanCalvenel Junior Jean
Driver at UberDriver at Uber
Joandra CabralJoandra Cabral
Vehicle Crash Claims at UberVehicle Crash Claims at Uber
Rob Keith BanlaygasRob Keith Banlaygas
UBER Driver at UberUBER Driver at Uber
James EstherJames Esther
Independent Contractor at UberIndependent Contractor at Uber
Aaron RayburnAaron Rayburn
Police Officer, Uniformed Road Patrol at Simpsonville Police DepartmentPolice Officer, Uniformed Road Patrol at Simpsonville Police Department