Erik Schuetz
Waxahachie,Texas
Summary
Accomplished Personal Shopper at H-E-B, excelling in customer service and online order processing. Enhanced client satisfaction through strategic decision-making and efficient multitasking. Achieved high accuracy and timeliness in fulfilling orders, fostering loyalty and positive relationships. Consistently met quality goals, leveraging attention to detail and planning to streamline operations and improve service quality.
Developed performance and communication skills in dynamic band environment, looking to transition into new field. Excel at teamwork and collaboration, with deep understanding of timing and rhythm. Ready to bring creativity and adaptability to new professional challenges.
Advocated for a higher quality of education at my high school by creating a self study small group for AP Calculus 2.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Personal Shopper
H-E-B Texas Grocery
04.2023 - Current
- Delivered personalized shopping experiences by understanding customer preferences and needs.
- Managed multiple client orders efficiently, ensuring timely fulfillment and satisfaction.
- Streamlined selection process by utilizing store inventory systems for optimal product availability.
- Collaborated with team members to enhance service quality and improve customer engagement strategies.
- Resolved customer inquiries and concerns effectively, fostering positive relationships and loyalty.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Management Information Systems
Waxahachie High School
Waxahachie, TX05-2029
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Customer relations
- Online order processing
- Multitasking
- Leadership
Certification
- AutoCAD
Timeline
Personal Shopper
H-E-B Texas Grocery
04.2023 - Current
Management Information Systems
Waxahachie High School
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