ERIK SEHNALEK

• Improved store efficiency by streamlining operational processes and implementing new inventory management systems.
• Managed daily store operations to ensure optimal customer service and employee productivity.
• Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
• Established strong vendor relationships for timely delivery of products, reducing stockouts and improving customer satisfaction.
• Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
• Monitored store KPIs regularly to track progress towards goals, adjusting strategies as needed to maximize results.

- closing out the year with an operating profit above 9%

-based on operational metrics finished as the top store in the district and 22nd in the company

• Analyzed sales data regularly to identify trends or opportunities for improvement in product assortment or pricing strategy adjustments.
• Played a key role in achieving consistently high customer satisfaction ratings by addressing concerns promptly and providing solutions that exceeded expectations.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

• Worked flexible hours across night, weekend and holiday shifts.
• Identified issues, analyzed information and provided solutions to problems.
• Proved successful working within tight deadlines and a fast-paced environment.

• Enhanced department efficiency by streamlining processes and implementing new strategies.
• Reduced employee turnover rate through effective communication, regular feedback, and fostering a positive work environment.
• Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
• Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
• Boosted sales revenue by developing targeted promotions based on market trends and consumer preferences.
• Assigned tasks and established work schedules to staff to cover operational needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

• Responsibilities included planning for department to be in-stock to support customer demand, conducted safety walks of store and departments, driving sales and credit applications while delivering results
• As an ASM I rotated though various merchandising projects and assignments to support our Store managers monthly sales objectives
• Trained, coached and developed current and new employees.

• As a Front End DS my responsibilities are to ensure our associates provide the best possible customer experience
• This is possible by taking the time coaching and training associates, delegating, following-up on daily tasks, managing performance as well as proper scheduling.

• As an Inside Lawn & Garden department supervisor my responsibilities included making sure the department looked presentable and organized, executed resets, and merchandizing to drive departmental sales and profits.

• As a sales specialist my responsibilities were to provide customers with details on specific products and services with the aim to close the sale
• Being product knowledgeable was a big advantage in making customers have a positive purchase experience
• Other responsibilities included managing orders and projects as well as maintain the department
• Able to meet weekly and monthly sales goals for the department and on most months was able to exceed the goals set by the Company.

• As a Specialty DS I ensured the associates provided best possible customer experience
• I accomplished this by coaching and developing my team
• I ensured my team was aware of their sales goals, individual as well as departmental
• Time management allowed me to ensure the department followed up on any install calls and customer call backs to guarantee the best customer experience
• Furthermore, I helped ensure the department met its monthly/ weekly Lowe's Credit application goals.

• Increased sales revenue by developing and implementing strategic sales plans.
• Built strong client relationships through consistent communication and effective problemsolving.
• Expanded customer base with targeted prospecting and lead generation efforts.
• Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
• Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.

• As a delivery driver I ensured on-time, accurate and safe deliveries while providing the best possible customer service
• I also took the lead in the absence of the delivery coordinator.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
• Maintained strong relationships with clients through proactive communication and personalized service.
• Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.

• Assisted drivers in loading and unloading trucks for streamlined delivery processes.
• Supported warehouse operations by assisting with inventory management tasks as needed.
• Enhanced delivery efficiency by optimizing routes and adhering to schedules.
• Ensured accurate deliveries by double-checking invoices and addresses before departure.
• Reduced customer complaints with timely communication and proactive problem-solving skills.