Erik Shakh
Athlone,Westmeath
Summary
A confident and performance focused hotel management student looking for an opportunity to use excellent communication and customer service skills to achieve, maintain & exceed high standards. Passionate about improving customer experience, generating sales and improving business performance .
Overview
5
5
years of professional experience
Work History
Chef De Rang
Jw Marriott Cannes
Cannes
12.2023 - 07.2024
- Provided each guest with exemplary service through effective engagement, active listening and communication skills.
- Assisted in menu development, contributing to unique and creative dishes that attracted new clientele.
- Developed rapport with regular customers by remembering preferences and accommodating special requests whenever possible.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Organized wine tastings and pairing events to educate customers on fine dining options available at the establishment.
- Trained new employees on proper serving techniques and restaurant procedures, fostering a cohesive team atmosphere.
- Provided support during busy periods by taking on additional responsibilities such as bartending or expediting when needed.
- Handled customer complaints professionally, implementing solutions that maintained strong relationships with patrons.
Housekeeping supervisor
JW Marriott Cannes
07.2023 - 12.2023
- Communicated repair needs to maintenance staff for prompt remedial action.
- Supervised housekeeping staff to ensure high quality service.
- Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.
- Coached housekeeping staff to effectively plan and deliver on targets.
- Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
- Managed team schedule to deliver cleaning consistent with check-in and departure times.
Chef De Rang
Glasson Lakehouse
Athlone
01.2021 - 07.2023
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Supported restaurant set-up, cleaning and preparations, readying appropriately for first customer arrivals.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Led motivated teams of front- and back-of-house staff, achieving high-quality standards and service.
- Protected brand image with exceptional restaurant presentation and maintenance.
- Boosted sales through targeted product training and upselling strategy.
- Gained experience in all restaurant activities, including waiting, bar and front of house.
Retail sales associate
Burgess of Athlone
06.2019 - 01.2023
- Sales & customer service
- Delivered to store targets with strong sales and customer service skills
- Trained new hires to uphold high standards and deliver quality customer service
- Maximized sales by quickly locating correct items, colors and sizes
- Maintained comprehensive brand and product knowledge to maximize sales opportunities and meet set targets
- Handled incoming calls with professional and knowledgeable telephone manner
- Opened and closed store by completing security, cleaning and financial checklists.
Education
Bachelor of Business Studies - International Hotel Management
Shannon College of Hotel Management
2026
Athlone Community College
Skills
- Multilingual
- Possession of confident mannerism
- Sales
- Hospitality
- Staff training
- Customer service-focused
- Strong multitasking
- Exceptional communicator
- Fine dining experience
- Wine service knowledge
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Armenian
Native or Bilingual
French
Full Professional
Timeline
Chef De Rang
Jw Marriott Cannes
12.2023 - 07.2024
Housekeeping supervisor
JW Marriott Cannes
07.2023 - 12.2023
Chef De Rang
Glasson Lakehouse
01.2021 - 07.2023
Retail sales associate
Burgess of Athlone
06.2019 - 01.2023
Bachelor of Business Studies - International Hotel Management
Shannon College of Hotel Management
Athlone Community College