Erik Simmons
Moore,OK
Summary
Dynamic leader and strong communicator, adept at enhancing customer satisfaction and safety standards. At City of Moore, I leveraged my lifeguard certification and critical thinking to significantly improve visitor experience and enforce safety protocols. Skilled in multitasking and effective under pressure, I excel in fast-paced environments, driving operational excellence and team efficiency.
Overview
4
4
years of professional experience
Work History
Lifeguard
City of Moore
04.2022 - 09.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Prevented accidents through regular equipment inspections and maintenance.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Monitored pools and surrounding areas for adherence to safety protocols.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
- Reduced the number of rule violations with clear signage and consistent enforcement of policies.
- Supported swim lesson instructors in providing quality instruction to students of all ages and skill levels.
- Collaborated closely with management to identify areas for improvement within the lifeguarding program.
- Promoted water safety awareness with educational presentations to community groups.
- Improved visitor satisfaction by promptly addressing concerns and providing helpful information.
- Administered first aid and CPR, ensuring rapid response to accidents.
- Conducted water quality tests to ensure health standards were met, preventing health issues among swimmers.
- Maintained cleanliness and orderliness of beach area, contributing to pleasant visitor experience.
- Monitored water conditions to provide timely warnings about potential hazards.
- Performed routine equipment checks to ensure all lifesaving tools were in optimal condition.
- Enhanced safety of beach visitors by enforcing swimming area boundaries and rules.
- Scanned main areas to monitor for any safety risks.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Entered water immediately to pull struggling swimmers to safety.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Sampled pool water to check chemical levels prior to starting swimming instruction.
- Provided instruction and assistance to patrons on proper use of recreational equipment.
- Explained and demonstrated swimming strokes, exhibiting proper technique and positioning in water.
- Shared tips with patrons on swimming techniques and strength training.
- Helped students adjust to pool and unfamiliar surroundings, resulting in better results during individual and group lessons.
- Tracked students' progress and gave constructive feedback for skills requiring improvement.
- Reminded students to practice swimming strokes to develop their skills and improve technique.
- Gave private lessons to special needs students and taught floating techniques and treading water.
Fresh Grocer
Sam's Club
01.2023 - 04.2023
- Promoted a clean and safe shopping environment by regularly maintaining store cleanliness and adhering to safety guidelines.
- Contributed to positive team dynamics with strong communication skills and a collaborative attitude.
- Reduced product spoilage by closely monitoring expiration dates and rotating stock as needed.
- Demonstrated adaptability by cross-training in multiple departments, maximizing versatility within the store operations team.
- Improved overall store appearance through diligent maintenance of shelves, aisles, and display areas, attracting more customers to explore products on offer.
- Collaborated with fellow employees for efficient task completion, fostering a productive work atmosphere.
- Developed loyal customer relationships by addressing concerns promptly and offering tailored solutions to meet their needs.
- Consistently met or exceeded weekly performance metrics related to sales targets, inventory management, or other key indicators set forth by management.
- Delivered superior customer service by quickly resolving complaints, leading to high levels of satisfaction ratings among shoppers.
- Exceeded daily sales targets consistently with excellent product knowledge and persuasive selling techniques.
- Enhanced customer satisfaction by providing personalized service and product recommendations.
- Increased store efficiency by streamlining inventory management and implementing effective restocking processes.
- Proactively addressed potential out-of-stock situations by closely monitoring inventory levels and communicating with suppliers when necessary.
- Assisted in the training of new employees, providing guidance on store policies, procedures, and product information to ensure a more seamless transition into their roles.
- Performed key tasks to promote inviting grocery store appearance.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Fresh Grocer
Target
10.2022 - 01.2023
- Promoted a clean and safe shopping environment by regularly maintaining store cleanliness and adhering to safety guidelines.
- Contributed to positive team dynamics with strong communication skills and a collaborative attitude.
- Reduced product spoilage by closely monitoring expiration dates and rotating stock as needed.
- Demonstrated adaptability by cross-training in multiple departments, maximizing versatility within the store operations team.
- Improved overall store appearance through diligent maintenance of shelves, aisles, and display areas, attracting more customers to explore products on offer.
- Collaborated with fellow employees for efficient task completion, fostering a productive work atmosphere.
- Developed loyal customer relationships by addressing concerns promptly and offering tailored solutions to meet their needs.
- Consistently met or exceeded weekly performance metrics related to sales targets, inventory management, or other key indicators set forth by management.
- Delivered superior customer service by quickly resolving complaints, leading to high levels of satisfaction ratings among shoppers.
- Exceeded daily sales targets consistently with excellent product knowledge and persuasive selling techniques.
- Enhanced customer satisfaction by providing personalized service and product recommendations.
- Increased store efficiency by streamlining inventory management and implementing effective restocking processes.
- Proactively addressed potential out-of-stock situations by closely monitoring inventory levels and communicating with suppliers when necessary.
- Assisted in the training of new employees, providing guidance on store policies, procedures, and product information to ensure a more seamless transition into their roles.
- Performed key tasks to promote inviting grocery store appearance.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Stockman
Hobby Lobby
10.2020 - 03.2022
- Collaborated with sales team to ensure timely delivery of orders, resulting in higher customer satisfaction rates.
- Changed sales floor signs to show current pricing and support product promotions.
- Maintained equipment and ranch structures.
- Consistently lifted materials weighing as much as 100 pounds.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price, or inventory control numbers.
- Placed special customer orders for custom or special order merchandise.
- Unloaded daily delivery trucks using equipment such as pallet jacks to quickly remove and stage products.
- Created balanced pallets to support efficient and safe sales floor replenishment.
- Maintained safety procedures and practices.
- Streamlined warehouse operations for improved efficiency and better organization of products.
- Trained new hires on proper stock handling techniques, promoting a culture of continuous learning and improvement within the team.
- Implemented safety protocols to maintain a hazard-free working environment for all employees.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Answered customer questions and provided detailed product information.
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked designated items on shelves, end caps and displays.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Safely and securely loaded items to prevent damage during transport.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Interacted with guests in friendly and knowledgeable way.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Stocked shelves to match planogram images and instructions.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Transported merchandise pallets to move in warehouse.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Greeted store customers and discussed needs.
- Worked with customers to pack items according to specific desires and requirements.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
Education
Associate of Science - Aerospace Engineering
Rose State College
Midwest City, OK12.2024
Skills
Strong communicator
Effective problem-solver
Leadership Qualities
Physical Fitness
Self Motivation
Multitasking
Lifeguard certification
Critical Thinking
Time Management
Decision-Making
Adaptability and Flexibility
Effective Under Pressure
Timeline
Fresh Grocer
Sam's Club
01.2023 - 04.2023
Fresh Grocer
Target
10.2022 - 01.2023
Lifeguard
City of Moore
04.2022 - 09.2024
Stockman
Hobby Lobby
10.2020 - 03.2022
Associate of Science - Aerospace Engineering
Rose State College
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