Erik Smith
FRISCO,TEXAS
Summary
Instrumental Scrum Master bringing over 5 years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines. Managed Scrum teams, raising revenue by $1.2M per year and increasing ROI by 25%. Beat delivery times by 15%. Cut supply costs 18%.
Overview
11
11
years of professional experience
1
1
Certification
1
1
Google IT Technical Support Fundamentals
Work History
Agile Scrum Master
McClayTech Solutions
10.2021 - Current
- Managed configuration, installation and troubleshooting of applications and software for clients.
- Verified that every client received highest level of support, assistance and professionalism to uphold company's commitment to service.
- Reviewed project scope ahead of installation to understand customer expectations and important details.
- Coached, mentored and developed implementation managers by teaching best practices and protocols to reduce discrepancies.
- Worked across teams outside of engineering to find solutions and answers to issues encountered by engineering personnel.
- Supported team using servant leadership style and leading by example.
Agile Scrum Master
Harley Davidson Financial Services
04.2018 - 10.2021
- At Harley Davidson Financial Services, managed 3 Scrum teams, raising revenue by $1.2M per year and increasing ROI by 25%. Beat delivery times by 15%. Cut supply costs 18%.
- Engaging Scrum Master with skills in Agile planning and leadership. Seeking to improve cost, delivery time, and quality metrics for Harley Davidson Financial Services. Worked in Agile environment for 3 years. Led 2 cross-functional teams to develop 4 products 10% under budget.
- Worked with Vendors to slash inventory cost by 17%
- Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
Scrum Master
Hyundai LLC
10.2015 - 10.2018
- Led 8-person team through creation of 10 projects with budgets over $200,000.
- Created automation program that saved $500,000.
- Drove new Lean idea system that implemented 250+ employee ideas per year.
- Boosted team velocity by 20%, slashing rework through Pokayoke.
- Assessed team metrics and worked to drive improvements and innovate new approaches.
Project Coordinator
Santander Consumer USA
06.2012 - 10.2015
- Assisted with logistics creation for 3 self-organizing development teams.
- Led 15 retrospective meetings that identified 5 recurring impediments.
- Prioritized needs and delegated assignments to handle multiple projects simultaneously.
- Provided metrics and status to executive team and accurately represent status of the project.
- Organized project schedules, work hours, budgets and expenditures.
Education
CSM – Certified Scrum Master - Technology
Bearded Eagle
Addison, Tx04.2019
BS - Business Administration
Northwood University
01.2011
Skills
Agile Leadership
Agile Planning
Agile Principles
Communication
Forecasting
Collaboration
Customer Requirements Analysis
Shielding Team Members
Time Management
Agile Best Practices
Removing Impediments
Conflict Resolution
Servant Leadership
Empathy
Technical Skills
Adaptability
Meeting Facilitation
Detail Oriented
Agile Coaching
Customer Service
Websites
Affiliations
- Member, Small Business Association (2019 - present)
- Founder and leader of travel group with over 20+ members.
- Volunteer to coach high school summer league basketball for the last 8 years.
- Used Agile methodology to build a budget for small businesses.
Certification
- Certified Scrum Master - 2019
Timeline
Agile Scrum Master
McClayTech Solutions
10.2021 - Current
Agile Scrum Master
Harley Davidson Financial Services
04.2018 - 10.2021
Scrum Master
Hyundai LLC
10.2015 - 10.2018
Project Coordinator
Santander Consumer USA
06.2012 - 10.2015
CSM – Certified Scrum Master - Technology
Bearded Eagle
BS - Business Administration
Northwood University
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