Erik Smith
Macatawa,MI
Summary
Experienced automotive retail professional with a proven track record of driving revenue growth, improving customer satisfaction, and leading high-performing teams. Skilled in automotive service management, sales forecasting, and marketing. Strong background in the automotive industry, with expertise in fixed operation solutions, training, and compliance. Authorized to work in the US for any employer.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Principle Consultant
Camber Automotive Retail Strategists
06.2023 - Current
- Principal Consultant/Owner, independent consultant working with automotive service industry trainers
- We provide experience based and proven training and fixed operation solutions in conjunction with existing training platforms
- We achieve this through a team of professionals currently working across the industry, a team built from decades operating in the field
Mortgage Loan Officer
U.S. Bank
12.2020 - 01.2024
- Outside Mortgage Loan Officer covering multiple area branch locations
- Responsibilities included meeting with prospective and existing clients to identify mortgage needs
- Additional responsibilities included hosting weekly branch visits and production meetings, social media marketing, NMLS compliance
Licensed Realtor
Berkshire Hathaway Alliance
11.2015 - 09.2023
- Performed all duties of buyer and seller agency
- Developed effective marketing program for listed properties, including virtual listings, print advertising, online listings, live open house events, and scheduled showings
- Personal business advertising and marketing of services offered including direct mail, Zillow, and Truilla marketing
Sales Manager
Telle Tire & Auto Centers
05.2018 - 05.2020
- Manage day to day operations of high volume automotive repair center
- Responsible for sales forecasting, sales coaching, and sales reporting
- Store was #1 of 15 in both sales gross profit %, and total profit revenue
- Additional responsibilities included quarterly profit and loss statement reviews, handling escalated customer concerns, oversight of location maintenance and repairs
Service Advisor
Nissan/Volkswagen North America, Southland Imports
02.2017 - 05.2018
- Consultative sales of service and repair
- Responsible for ensuring compliance with manufacturer procedural guidelines
- Average 100,000 gross monthly sales and maintain Gross Profit over 53% (2nd highest in the company) and regularly exceeds regional CSI (Customer Service Index)
Service Advisor
Safeway Tire and Auto
11.2012 - 10.2015
- Consultative sales, contributing to gross annual sales in excess of $2.5 MM for a large independently owned shop
- Skilled in bringing a wealth of technical and mechanical experience to the job as well as customer service skills
- Excellent in providing customers with clear accurate advice pertaining to the upkeep and care of cars
- Perform after sales follow up and develop strong relationships to ensure repeat business
- Proficient in Reynolds & Reynolds and RO writer
Pre-Owned Service Manager
St. Charles Nissan
04.2008 - 11.2012
- Managed all non-franchise preowned mechanical reconditioning over a group of technicians assigned that work, at a rate of 200+ vehicles per month
- Reported directly to the Used Car Manager and Director of Service while performing this role
- Responsible for management of ancillary staff and site management of Suzuki/Isuzu/PreOwned building
Mortgage Consultant
Citi
11.2002 - 10.2006
- Regional Mortgage Consultant providing services at the branch level through Smith Barney Financial Consultants in a multi-state territory
- Expanded utilization in territory by 45%
- Exceeded all client satisfaction and file compliance goals
- Initiated weekly calls to all branches in addition to regular status updates for any prospective or in process business
- Emphasis on promotion of program through conversion of under/non participation
Sales and Leasing Consultant
Mungenast St. Louis Acura
08.2001 - 10.2002
- Consistently among the top 5 in both sales volume and gross profit at STL metro area premier Acura dealership
- Meet with prospective and existing Acura customers
- Negotiate terms of purchase/lease
- Maintain 97% CSI, Presidents Club top 10% store
General Manager
O'Fallon Automotive
09.1996 - 07.2001
- Manage sales and service departments
- Responsibilities included weekly auction attendance, purchasing, sales, sales training, service management, inventory management
- Ensure floor plan compliance
- Consistently turned used inventory at 50% month over month
- Family health resulted in the closing of the business
Education
100 plus credit hours - Business Education Program
Lindenwood University
Saint Charles, MO05.2005
Associate in Business Coursework -
St Charles County Community College
Saint Charles, MO12.2004
Skills
- Reynolds & Reynolds
- Dealertrack
- RO Writer
- Auto Service Management
- Training & Development
- Operations Management
- Sales Management
Certification
- Driver's License
- MLO License
- Real Estate License
Personal Information
Work Permit: Authorized to work in the US for any employer
Groups
Boy Scouts of America, Troop 972, 01/01/87, 05/01/94, Life Scout (all badge work for Eagle Scout completed).
Timeline
Principle Consultant
Camber Automotive Retail Strategists
06.2023 - Current
Mortgage Loan Officer
U.S. Bank
12.2020 - 01.2024
Sales Manager
Telle Tire & Auto Centers
05.2018 - 05.2020
Service Advisor
Nissan/Volkswagen North America, Southland Imports
02.2017 - 05.2018
Licensed Realtor
Berkshire Hathaway Alliance
11.2015 - 09.2023
Service Advisor
Safeway Tire and Auto
11.2012 - 10.2015
Pre-Owned Service Manager
St. Charles Nissan
04.2008 - 11.2012
Mortgage Consultant
Citi
11.2002 - 10.2006
Sales and Leasing Consultant
Mungenast St. Louis Acura
08.2001 - 10.2002
General Manager
O'Fallon Automotive
09.1996 - 07.2001
Associate in Business Coursework -
St Charles County Community College
100 plus credit hours - Business Education Program
Lindenwood University
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