Erik Steeves

Rename photo files to the correct name

• Completed store opening and closing procedures and balanced tills.
• Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
• Responded to and resolved customer questions and concerns.
• Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
• Completed cash and credit card transactions accurately using POS software.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

• Collaborated with team members to improve overall service quality and guest experience.
• Provided excellent customer service to guests by promptly responding to inquiries and requests.
• Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
• Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.