Patient and outgoing customer service/ sales professional with 20 years of experience in customer services and sales. Consistent positive interactions with customers and conflict resolution skills have resulted in promotions to lead positions such as Sales Manager and General Manager. Proven ability to increase product sales, customer retention by addressing complaints in a timely and efficient manner. To perform a customer service role, you need to use customer service skills. This skill set includes qualities like active listening, empathy, problem-solving and communication. Customer service skills are used in many jobs at every level.
Hi, I’m
ERIK STERLING
Sales/Customer Service Specialist
Renton,WA
Summary
Overview
16
years of professional experience
1
Certification
Work History
Pearl DistributionDesMoines, WA
Merchandiser/Driver
11.2022 - 12.2023
Job overview
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Created merchandising plans based on customer buying habits and trends in the industry.
- Developed promotional strategies to increase sales of featured products.
- Organized displays according to company standards and specifications.
- Analyzed inventory levels and made adjustments accordingly for maximum profitability.
- Assisted customers with locating desired items within store locations.
- Maintained accurate records of all merchandise transactions including receipts, invoices, orders, discounts.
- Maintained a clean and organized work environment at all times.
- Set up attractive window displays that encouraged customers to enter the store.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
- Generated reports detailing current stock levels, sales figures, markdown information.
- Established processes for tracking damaged goods returns from retail outlets.
- Coordinated promotional events such as special sales or clearance items.
- Monitored stock to maintain sufficient quantity of featured product.
Emerald City AthleticsSeattle, WA
Assistant Manager
08.2022 - 11.2022
Job overview
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Developed and implemented fitness programs for members, including personalized training sessions and group classes.
- Regularly inspected gym equipment to ensure safety standards were met.
- Resolved customer complaints promptly and professionally.
- Developed new strategies for increasing membership sales.
- Coordinated special events such as marathons, charity runs, weightlifting competitions.
- Participated in community outreach initiatives such as health fairs or other promotional events related to physical activity or wellness education.
- Implemented creative ideas that increase brand awareness within local communities.
- Actively engaged with members during their workouts by providing guidance on proper form and technique.
- Answered questions regarding fitness equipment to gym patrons and offered information on wellness strategies.
- Explained and demonstrated fitness and conditioning techniques and movements.
- Provided individual support and counseling on general wellness and nutrition.
- Achieved or exceeded financial and personal training goals consistently.
Anytime FitnessKent, WA
General Manager
08.2020 - 08.2022
Job overview
- Club Manager, is responsible for leading and developing the team to deliver membership growth and great member support and experience
- Overseeing the day-to-day operations, managing staff, and ensuring that the gym meets its financial and operational goals
- The general manager is also responsible for creating and implementing marketing and sales strategies to attract new members and retain existing ones.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Developed personalized fitness programs for clients based on their individual goals and needs.
- Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
- Provided instructions in proper form, technique, and safety when performing exercises.
- Monitored progress of clients during workouts and provided feedback and encouragement.
- Created nutritional plans that support overall health goals of clients.
Pro Sales Inc
Inside Sales Account Manager
08.2017 - 05.2019
Job overview
- Managed inside sales staff of 4 people in two office locations and oversaw daily activity of the outside sales staff of 5 people in 4 territories
- Used Open Pro, CRM system to source new sales opportunities through inbound leads, quote follow-up, outbound cold calls and emails
- Handle top accounts with care and precision that provided 65% of sales
- Closed out 25% of open sales quotes per day and achieved daily quotas of 40 new orders and quotes per day
- Maintain and expand internal database of prospects in each territory with outside sales team to build a steady pipeline for new business
- Emphasize new services, product features and benefits, discussing credit terms, quoting prices, and preparing sales order reports
- Not only sale but provided solutions to end users to add more value on every request that came in
- Route qualified opportunities to the appropriate outside sales person for further development and closure
- Establish and maintain vendor relationships while sourcing material
- Order returns and provide prompt resolution of customer and vendor claims.
Statco EngineeringAlgona, WA
Inside Sales Representative
12.2015 - 08.2017
Job overview
- Responsible for 100% of all phone, email, fax and will call inquiries
- Used Microsoft Dynamics CRM for lead generation and updating contact information
- Handle all outbound and inbound account management in the western/eastern Washington and Oregon territory
- Emphasize new services, product features and benefits, discussing credit terms and preparing sales order reports
- Handling all cancellations or changes in sales quotes and orders and communicating those changes with outside sales contact to ensure customer is taken care of
- Quote and order entry using Microsoft Dynamics CRM
- Quote follow up
- Purchasing for 100% of all sales orders I did each day
- Order Confirmations retrieval for all sales orders purchased each day
- Shipping and receiving.
Pro Sales IncPuyallup, WA
Inside Sales Representative
01.2011 - 11.2015
Job overview
- Used Accountmate, CRM system Source new sales opportunities through inbound leads, quote follow-up and outbound cold calls and emails
- Understand customer needs and requirements
- Route qualified opportunities to the appropriate outside sales person for further development and closure
- Close sales and achieve daily quotas
- Research accounts, identify key players and generate interest
- Quote and order entry
- Quote follow up
- Purchasing.
LA Fitness
Fitness Sales Counselor
11.2010 - 01.2011
Job overview
- Responsible for actively pursuing new members, through self-generated and company sponsored programs
- Establish and maintaining existing sales leads and new sales leads
- Calling on businesses for corporate accounts
- Give club tours and membership presentations
- Utilize computer program to track appointments and sale.
The Peterson Cheese Company
Purchasing Assistant
11.2007 - 04.2009
Job overview
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency for purchasing team
- Filling paperwork and logging important documents in company's operating system
- Data entry and coding new part numbers for new products being brought into inventory
- Assisted the receptionist area, including greeting visitors and responding to telephone and in-person request for information.
Education
Highline Community College
Associate of Arts from Sports Medicine
07.2004
University Overview
Yavapai Junior College
Associate from History and Sports Medicine
01.2003
University Overview
Decatur High School
High School Diploma from 2 x State Soccer Champion
06.2002
University Overview
Skills
- MICROSOFT DYNAMICS CRM
- Business Development
- Inside Sales
- Outside Sales
- Sales Management
- Order Entry
- Purchasing
- Sourcing
- Management
- Account Management
- Pricing
- Negotiation
- Project Management
- Process Improvement
- Computer skills
- Customer service
- Heavy lifting
- B2B Sales
- Stock Replenishment
- POS
- Sales Techniques
- Materials Transport
- Daily Logging
- Revenue Generation
- Clean Driving Record
- Route Management
- Service Marketing
- Member Support
- Leadership Skills
- Goal Setting and Planning
- Referral Management
- Sales Monitoring
- Product and Service Knowledge
- Staff Management
- Sales Strategies
- Sales Growth
- Direct Sales
- Customer Service
- Order Processing
- Shipping and Receiving Understanding
- High-Energy Attitude
- Inbound and Outbound Calling
- Customer Service Excellence
Certification
- Food Handler Certification
- CPR Certification
Assessments
Assessments
Personal trainer fit, Proficient, 06/01/20
Personal Information
Personal Information
- Willing To Relocate: Anywhere
- Title: Sales Account Manager/Customer Service Professional
Timeline
Merchandiser/Driver
Pearl Distribution
11.2022 - 12.2023
Assistant Manager
Emerald City Athletics
08.2022 - 11.2022
General Manager
Anytime Fitness
08.2020 - 08.2022
Inside Sales Account Manager
Pro Sales Inc
08.2017 - 05.2019
Inside Sales Representative
Statco Engineering
12.2015 - 08.2017
Inside Sales Representative
Pro Sales Inc
01.2011 - 11.2015
Fitness Sales Counselor
LA Fitness
11.2010 - 01.2011
Purchasing Assistant
The Peterson Cheese Company
11.2007 - 04.2009
Highline Community College
Associate of Arts from Sports Medicine
Yavapai Junior College
Associate from History and Sports Medicine
Decatur High School
High School Diploma from 2 x State Soccer Champion
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