Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Erik Stoisa

McKinney

Summary

Dynamic leader with a proven track record at Buddylove Clothing Label, enhancing team productivity and customer satisfaction through expert team management and motivational leadership. Skilled in critical thinking and proficient software use, I excel in driving operational efficiency and fostering positive relationships. Achieved significant improvements in process optimization and staff development.

Overview

7
7
years of professional experience

Work History

Soccer Coach

Texas Spurs
06.2024 - Current
  • Fostered a safe, positive environment for players to grow both athletically and personally through mentoring efforts.
  • Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
  • Adopted soccer strategies and tactics to maximize team potential.
  • Maintained player safety through careful practice and game supervision.
  • Established individual goals and monitored player performance to support achievement.
  • Built positive, productive training environments fostering team unity and camaraderie.
  • Evaluated players' performance and provided constructive feedback to improve abilities.
  • Engaged parents, players and staff to maintain open, constructive communications.

Customer Service Manager

Buddylove Clothing Label
06.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Followed through with client requests to resolve problems.
  • Kept accurate records to document customer service actions and discussions.

Warehouse Manager

Buddylove Clothing Label
03.2021 - Current
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Increased warehouse efficiency by implementing new inventory management systems and procedures.
  • Enhanced team productivity with regular training sessions on safety and operational procedures.
  • Organized records of vehicles, schedules and completed orders.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

Retail and Wholesale Operations Manager

Buddylove Clothing Label
03.2021 - Current
  • Ensured compliance with federal regulations related to import/export activities throughout all stages of the supply chain process.
  • Mentored junior staff members in best practices for inventory management, fostering a culture of continuous learning within the team.
  • Increased customer satisfaction with timely order fulfillment and accurate shipment tracking.
  • Streamlined wholesale operations by implementing efficient inventory management systems.
  • Established standard operating procedures for all aspects of wholesale operations, maintaining consistency across the organization.
  • Coordinated logistics for special events such as trade shows or product launches, ensuring successful execution and representation of the brand.
  • Improved cash flow by reducing aged inventory through targeted sales strategies and markdowns.
  • Optimized warehouse layout for efficient storage and retrieval of products, improving overall productivity.
  • Managed a team of warehouse staff, ensuring proper training and adherence to safety protocols.
  • Implemented quality control measures for incoming shipments, reducing product defects and returns.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reduced operational risks while organizing data to forecast performance trends.

Owner's Representative

Paciugo
03.2018 - 01.2021
  • Greeted guests in with friendliness and professionalism.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Assisted manager in all aspects of business operations.
  • Filed paperwork and organized computer-based information.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Updated and maintained confidential databases and records.
  • Answered high volume of phone calls and email inquiries.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Generated reports detailing findings and recommendations.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Education

Finance

Richland College
Dallas, TX

Dallas Lutheran School
Dallas, TX
05.2015

Skills

  • Program leadership
  • Team management
  • Motivational leadership style
  • Ball control skills
  • Verbal and written communication
  • Staff development
  • Equipment management
  • Facility management
  • Safety management
  • Proficient in software
  • Decision-making
  • Critical thinking
  • Attention to detail
  • Relationship development
  • Conflict management
  • Customer service
  • Microsoft office
  • Schedule coordination
  • Practice planning and management

Languages

Italian
Native or Bilingual
Spanish
Limited Working
English
Full Professional

Timeline

Soccer Coach

Texas Spurs
06.2024 - Current

Customer Service Manager

Buddylove Clothing Label
06.2023 - Current

Warehouse Manager

Buddylove Clothing Label
03.2021 - Current

Retail and Wholesale Operations Manager

Buddylove Clothing Label
03.2021 - Current

Owner's Representative

Paciugo
03.2018 - 01.2021

Finance

Richland College

Dallas Lutheran School

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Erik Stoisa