Erik Taylor
Wichita,KS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Field Project Supervisor
USIC Utility Locating Service
Wichita, KS
03.2021 - Current
- Evaluated ongoing projects for continuous improvement opportunities leading to increased efficiency without compromising quality standards.
- Maintained open communication by presenting regular updates on project status to customers.
- Monitored project progress, identified risks and took corrective action as needed for damage prevention.
- Enhanced client satisfaction with effective communication, promptly addressing concerns, and ensuring project deliverables met expectations.
- Trained and mentored new Technicians on rules and regulations to promote quality and safety.
- Trained employees in safety procedures and protocols as directed by company regulations.
- Applied effective time management techniques to meet tight deadlines.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Claims Adjuster
USIC Utility Locating Service
Denver, CO
12.2019 - 03.2021
- Assisted in updating training materials for new hires based on evolving industry standards and best practices.
- Researched claims and incident information to deliver solutions for damage prevention.
- Negotiated favorable settlements with claimants and attorneys, to minimize financial risk for the company.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Directed and coordinated various investigations conducted by field investigation team.
- Incorporated damage prevention objectives to achieve action plans and strategies.
Field Supervisor
USIC Utility Locating Service
Wichita, KS
08.2003 - 12.2019
- Completed site checks and leveraged computerized applications to document on site audits
- Established clear performance metrics for team members, providing regular feedback to encourage continuous improvement on damage prevention.
- Identified development and improvement areas and set up training to bridge learning gaps.
- Investigated and reported on accidents, injuries and near-miss incidents to promote a safe work environment.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
- Trained workers in proper methods, equipment operation and safety procedures.
- Increased worksite safety with detailed risk assessments and implementation of comprehensive safety measures.
- Evaluated performance and progress, and made proactive adjustments.
- Proven ability to develop and implement creative solutions for damage prevention.
Education
High School Diploma -
Derby High School
Derby, KS05.1990
Skills
- Team Leadership
- Documentation And Reporting
- Health and safety compliance
- Customer Relationship Management
- Performance monitoring
- Work Planning and Prioritization
- Conflict Resolution
- Project Management
- Team building
- Critical Thinking
- Problem-Solving
- Damage Prevention
Timeline
Field Project Supervisor
USIC Utility Locating Service
03.2021 - Current
Claims Adjuster
USIC Utility Locating Service
12.2019 - 03.2021
Field Supervisor
USIC Utility Locating Service
08.2003 - 12.2019
High School Diploma -
Derby High School