ERIK TEPAN
Bridgeport,CT
Summary
Dependable aviation ground operations and customer service professional with experience supporting safe aircraft movement, refueling oversight, and FAA/FBO compliance. Known for steady teamwork, clean work practices, and reliable support for fast-paced ramp operations and customer needs.
Overview
2
2
Languages
1
1
Certification
10
10
years of professional experience
Work History
Line Service Technician III (Supervisor)
Atlantic Aviation
Oxford, CT
06.2023 - Current
- Led team in safe movement of tenant and transit aircraft, ensuring strict compliance with safety protocols.
- Ensure all refuelings are completed safely
- Ensured compliance with FAA and FBO regulations, maintaining high standards of operational safety.
- Receive, test and unload Jet A fuel deliveries
- Safely tow aircraft on the ramp, in and out hangars
- Delivered exceptional customer service to all airport personnel, enhancing overall satisfaction.
Grocery Team Member
Whole Foods Market
Chappaqua, NY
10.2023 - 12.2023
- Restocked dairy, groceries, and frozen products while removing damaged or expired merchandise to maintain product quality and availability.
- Provided support to customers to enhance their shopping experience. with questions and requests while coordinating with team members and leadership.
- Sorted products for donation or disposal in accordance with store procedures to ensure compliance and community support.
Line Service Technician / Lead Commercial Aircraft Fueler
Million Air
White Plains, NY
07.2021 - 07.2023
- Coordinated aircraft fueling and ground handling, facilitating on-time service for 8–9 JetBlue flights daily.
- Delivered customer service to pilots, airline representatives, and other customers, ensuring timely assistance in high-pressure situations.
- Collaborated with dispatch, traffic-control personnel, and teammates to ensure efficient vehicle movements and streamlined daily operations.
- Followed fuel-quality, documentation, vehicle operation, and safety procedures; maintained equipment and facility areas.
Dairy Clerk
DeCicco & Sons
Millwood, NY
10.2019 - 06.2021
- Restocked and organized dairy merchandise, rotated products for freshness, and removed expired items to ensure quality.
- Maintained cleanliness, displays, and food-safety standards while delivering friendly customer service.
- Inspected equipment condition and reported maintenance needs to store leadership to ensure operational efficiency.
Grocery Clerk
Mrs. Green's Natural Foods
Briarcliff Manor, NY
06.2016 - 10.2019
- Rotated and replenished products while supporting ordering and merchandising to ensure optimal stock levels.
- Rotated perishable products using FIFO procedures across grocery aisles and coolers.
- Stocked natural foods shelves, refrigerated cases, and bulk bins for Mrs. Green's Natural Foods.
- Verified prices for accuracy on shelves, dates, and labels for accuracy on specialty food items.
- Provided courteous customer assistance, contributing to an organized and welcoming store environment.
Education
High School Diploma -
Ossining High School
Ossining, NY06-2015
Some College (No Degree) - Occupational Therapy
Mercy College
Dobbs Ferry, NYSkills
- Refueling Operations
- Fuel Delivery Coordination
- Fuel Quality Assurance
- Aircraft Movement Coordination
- Ground Operations Management
- Safety Protocol Adherence
- Operational Safety Compliance
- Safety compliance
- Hangar Maintenance
- Inventory management
- Microsoft Office Suite
- Spanish (Bilingual)
- Team collaboration
- Customer Service
- Aircraft Positioning
- De-icing procedures
Languages
English
Native/ Bilingual
Spanish
Professional
Certification
- Aircraft Towing
- Forklift Certified
Timeline
Grocery Team Member
Whole Foods Market
10.2023 - 12.2023
Line Service Technician III (Supervisor)
Atlantic Aviation
06.2023 - Current
Line Service Technician / Lead Commercial Aircraft Fueler
Million Air
07.2021 - 07.2023
Dairy Clerk
DeCicco & Sons
10.2019 - 06.2021
Grocery Clerk
Mrs. Green's Natural Foods
06.2016 - 10.2019
High School Diploma -
Ossining High School
Some College (No Degree) - Occupational Therapy
Mercy College