Summary
Overview
Work History
Education
Skills
Timeline
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ERIK THORBERG

Wrangell,AK

Summary

Detail-oriented Quality Assurance Technician adept at reviewing materials and finished items for compliance with specifications and standards. Skilled in reporting and problem-solving with a history of making a positive impact on operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Quality Assurance Technician

SEARHC
02.2024 - Current
  • Maintained accurate documentation of all quality-related activities, facilitating easy access to records when needed.
  • Conducted routine internal audits, ensuring that all departments adhered to established company policies and procedures related to product quality.
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.

Director of Sales

Velocity Telephone
07.2022 - 01.2024
  • Develop and implement effective marketing strategies
  • Prepare detailed client proposals and sales reports
  • Coach and mentor sales representatives on strategies to improve sales
  • Set sales goals and develop effective training procedures
  • Provide product demonstrations for customers
  • Implement customer service procedures to increase customer satisfaction
  • Manage customer requests and dealt with customer service issues.
  • Achieved regional sales targets through effective territory management and relationship building with key clients.

Assistant Coach

NorthStar Club Baseball
05.2021 - 07.2022
  • Assist the head baseball coach with instructing players in the rules, regulations, equipment and techniques
  • Organize and direct individual and small group practice activities/exercises as directed by head coach
  • Assess player skills, mentor players during competition and practice, and keep the head coach informed of the athletic performance of students
  • Model sports-like behavior and maintain appropriate conduct towards players, officials, and spectators
  • Travel out of town to tournaments for several weekends
  • Challenge players to be a better competitor on and off the field.

Manager of Attractions

Grand Slam
01.2017 - 04.2020
  • Sell tickets and handle cash per established policies and procedures
  • Operate rides and attractions, perform other duties as needed
  • Communicate clear expectations and goals to each team member
  • Cultivate a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
  • Provide assistance to team members if they can't complete tasks in a timely manner.

Education

Golf student athlete 2015-16 -

Lakeville High school

Department Secretary -

University of Wisconsin
12.2022

Assistant coach -

Lakeville Club Baseball
05.2022

Skills

  • Coaching
  • Mentoring
  • Team building
  • Office Software (Microsoft Office Suite- Word, PowerPoint, Access, Excel)
  • Customer Relations
  • Social Media (Facebook, Twitter, Instagram, Pinterest, LinkedIn)
  • Athletics
  • Issue Resolution
  • Auditing
  • Documentation skills
  • Quality Assurance Requirements

Timeline

Quality Assurance Technician

SEARHC
02.2024 - Current

Director of Sales

Velocity Telephone
07.2022 - 01.2024

Assistant Coach

NorthStar Club Baseball
05.2021 - 07.2022

Manager of Attractions

Grand Slam
01.2017 - 04.2020

Golf student athlete 2015-16 -

Lakeville High school

Department Secretary -

University of Wisconsin

Assistant coach -

Lakeville Club Baseball

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ERIK THORBERG