Erik Tiulpanov
New York
Summary
Diligent hotel and restaurant professional with solid background in hospitality and training. Successfully developed and implemented training programs that have enhanced team performance and client satisfaction. Demonstrated ability to effectively communicate and adapt training methods to meet diverse learning styles.
Overview
8
8
years of professional experience
Work History
Hospitality Trainer and Assessor
VIA Education
02.2024 - 11.2024
- Delivering industry-relevant training that aligns with national guidelines and standards
- This involves creating resources and assessment activities mapped to training packages, accommodating diverse student needs, and continuously improving delivery methods
- You provide clear outlines and guidelines to ensure students understand expectations and assessment criteria
Hospitality Trainer and Assessor
Bayside International College
02.2024 - 11.2024
- Provide high-quality, industry-relevant training and assessments aligned with national training package guidelines and industry standards
- Develop and implement resources and assessment activities mapped to the training package
- Tailor training to meet individual student needs, including accommodating differences in prior learning, academic abilities, and learning styles
- Create best practice models for vocational education and training delivery
- Supply students and trainees with comprehensive unit/module outlines, assessment guidelines, and tools
Night Manager
Holiday Inn Sydney Airport
10.2023 - 11.2024
- In the absence of senior management, manage hotel operations, including overseeing overnight operations and conducting night audit procedures
- Process payments, including room charges and various payment methods, adhering to established procedures
- Handle guest check-ins, check-outs, and wake-up call requests
- Address overnight guest inquiries via phone
- Execute night audit procedures using property management systems or manual methods
- Provide guidance and mentorship to the Assistant Night Manager and Night Auditors
Manager
Villa Forrest Hotel & Restaurant
06.2020 - 04.2023
- As a manager of a hotel and restaurant, I oversaw daily operations and ensured exceptional guest experiences in both areas
- My responsibilities included managing reservations and check-ins, coordinating with various departments, and handling customer complaints
- I supervised staff, oversaw food and beverage services, and ensured compliance with health and safety standards
- Additionally, I implemented service improvements, managed budgets, and conducted staff training
- My role required maintaining high quality standards, optimizing operational efficiency, and fostering a welcoming and professional environment for guests
Trainer
Future Academy College
07.2022 - 01.2023
- Provide high-quality, industry-relevant training and assessments aligned with national training package guidelines and industry standards
- Develop and implement resources and assessment activities mapped to the training package
- Tailor training to meet individual student needs, including accommodating differences in prior learning, academic abilities, and learning styles
- Create best practice models for vocational education and training delivery
- Supply students and trainees with comprehensive unit/module outlines, assessment guidelines, and tools
Guest service manager
Sheraton Sanya Haitang bay
07.2019 - 05.2020
- As a guest service manager, I oversaw guest service operations, supervised staff, and ensured high levels of guest satisfaction
- My responsibilities included managing check-ins and check-outs, addressing escalated guest concerns, coordinating with other departments, and implementing service improvement initiatives
Guest service agent
Yuy hotel
01.2019 - 06.2019
- As a guest service agent, I managed check-ins and check-outs, handled reservations, addressed guest inquiries, and provided information about hotel services and local attractions
- My responsibilities included processing payments, coordinating with housekeeping, resolving complaints, and ensuring a high level of guest satisfaction
Reception and Accommodation Service Administrator
Dom Hotel
12.2016 - 11.2018
- I managed front desk operations, ensuring efficient guest check-ins and check-outs
- I provided excellent customer service, handled reservations, addressed guest inquiries and complaints, and coordinated with housekeeping and other departments to meet guest needs
- Additionally, I processed payments, maintained accurate records, assisted with concierge services, and ensured a welcoming and professional atmosphere in the lobby
Reception and Accommodation Service Administrator
Ogni Yeniseya hotel
07.2016 - 12.2016
- Managing incoming calls, greeting and assisting visitors, scheduling appointments, and maintaining office security by following procedures
- Responsibilities also encompassed handling administrative tasks such as filing, data entry, and coordinating internal communication
Education
Certificate IV in Training and Assessment -
Harbour City College
02.2024
Advanced Diploma in Hospitality Management - undefined
Harbour City College
02.2024
Bachelors in Translation and translation studies - undefined
Siberian Federal University
01.2019
Bachelor in Management - Management of hotel and restaurant enterprises
International Academy of Tourism
01.2016
Skills
- First aid and safety
- Creativity and innovation
- Task delegation
- Training delivery
- Property management systems
- Food safety standards
- Customer retention strategies
- Cross-cultural awareness
- Guest relations
- Restaurant operations
- Teamwork
- Problem-solving
- Attention to detail
- Multitasking
Training
- Espresso coffee fundamentals, Typsy Learning (September2023)
- Tea fundamentals, Typsy Learning (September2023)
- Housekeeping principles, Typsy Learning (September2023)
- Laundry operations, Typsy Learning (September2023)
- Mise en place, Typsy Learning (September2023)
- How to Design and Deliver Training Programs, LinkedIn Learning (September2023)
- Exercise tips for hospitality workers, Typsy Learning (September2023)
- Introduction to the kitchen, Typsy Learning (August2023)
- Front desk check-in and check-out, Typsy Learning (August2023)
- Creating Positive Conversations with Challenging Customers, LinkedIn Learning (Sep2023)
Languages
English
Full Professional
Russian
Native or Bilingual
Timeline
Hospitality Trainer and Assessor
VIA Education
02.2024 - 11.2024
Hospitality Trainer and Assessor
Bayside International College
02.2024 - 11.2024
Night Manager
Holiday Inn Sydney Airport
10.2023 - 11.2024
Trainer
Future Academy College
07.2022 - 01.2023
Manager
Villa Forrest Hotel & Restaurant
06.2020 - 04.2023
Guest service manager
Sheraton Sanya Haitang bay
07.2019 - 05.2020
Guest service agent
Yuy hotel
01.2019 - 06.2019
Reception and Accommodation Service Administrator
Dom Hotel
12.2016 - 11.2018
Reception and Accommodation Service Administrator
Ogni Yeniseya hotel
07.2016 - 12.2016
Advanced Diploma in Hospitality Management - undefined
Harbour City College
Bachelors in Translation and translation studies - undefined
Siberian Federal University
Bachelor in Management - Management of hotel and restaurant enterprises
International Academy of Tourism
Certificate IV in Training and Assessment -
Harbour City College
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