Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erik Valero

San Antonio,TX

Summary

Sharp individual with a strong background in logistics, transportation management, customer service, & business organization & day to day operations. Adept at delivering exceptional customer service with knack for making quick decisions to deliver the best possible outcome for all parties involved.

Overview

10
10
years of professional experience

Work History

Dispatcher & Fleet Administration

ELM Logistics
01.2020 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 70 fleet vehicles, while updating maintenance and repairs.
  • Collaborate with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Liaised with customers to confirm and update delivery instructions, enhancing customer satisfaction and delivery accuracy.

Customer Care Representative I

Harland Clarke Holdings
11.2017 - 08.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Making outbound calls for new credit card customers & explaining all of the benefits and features that their card provides.

Receiving Associate

Home Depot
02.2015 - 09.2017
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
  • While on the sales floor, assisted customers finding certain items they needed for their projects, while providing suggestions to enhance their shopping experience at the store.

Education

High School Diploma -

Thomas Jefferson High School
San Antonio, TX
06.2019

Skills

  • Data Entry
  • Dispatch software
  • Stress Tolerance
  • Dispatching procedures
  • Customer Relations
  • Updating logs
  • Customer Service
  • Multitasking
  • Training and Development
  • Microsoft Office
  • Bilingual(English & Spanish)

Languages

Spanish
Professional Working

Timeline

Dispatcher & Fleet Administration

ELM Logistics
01.2020 - Current

Customer Care Representative I

Harland Clarke Holdings
11.2017 - 08.2018

Receiving Associate

Home Depot
02.2015 - 09.2017

High School Diploma -

Thomas Jefferson High School

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Erik Valero