Erik Vasquez
Summary
Dynamic leader with a proven track record enhancing customer experience and driving product improvements. Skilled in data analysis and bilingual communication, adept at fostering teamwork and collaboration. Achieved significant service enhancements through creative problem-solving and effective management, demonstrating adaptability and a commitment to excellence.
Excellent trainer and mentor accepts negative and positive feedback.
Overview
17
17
years of professional experience
Work History
Team Leader
Rental Kharma
02.2015 - Current
- Assisted in recruitment to build team of top performers.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated customer service staff performance and provided constructive feedback.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
- Supported professional development of bilingual customer service agents.
Retention Specialist
Dish Network Corp
09.2014 - 02.2015
- Followed all company policies and procedures to deliver quality work.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
Assistant Manager
Dominos Pizza Inc.
02.2008 - 02.2014
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Education
High School Diploma -
Aurora Central High School
Aurora, CO04-2008
Skills
- Teamwork and collaboration
- Data analysis
- Critical thinking and decision-making
- Leadership and management
- Creative problem solving
- Adaptability
- Communication and interpersonal skills
- Dependability and time management
- Bilingual in English and Spanish
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Team Leader
Rental Kharma
02.2015 - Current
Retention Specialist
Dish Network Corp
09.2014 - 02.2015
Assistant Manager
Dominos Pizza Inc.
02.2008 - 02.2014
High School Diploma -
Aurora Central High School
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